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Housekeeping House Person

2 months ago


Chicago, United States Trump International Hotel and Tower Chicago Full time
POSITION PURPOSE:

The Houseperson will be responsible for maintaining the cleanliness of all corridors, elevators, elevator landing areas, service landing areas, and back of the house housekeeping areas according to Five Star service standards. They will provide linen supplies for Room Attendants and sock all floor closets. They will also deliver and retrieve items as needed from guest rooms and items requested by associates in the Housekeeping department.

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS:

Average

Percent

of Time

30% Cleans guest hallways. This includes: Sweeping, vacuuming, dusting, wiping doors & number plates, mopping and cleaning windows.

20% Supports room attendants by picking up linen and garbage. (and disposing of as directed).

15% Delivers items to rooms based upon guest request.

10% Restocks supplies in the linen closet.

10% Hangs shower curtains in guest rooms. Special projects (replacing clocks or time changes).

10% Pleasantly interacts with all guests.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Moves furniture when requested by manager.
  • Reports any safety concerns to manager.
  • Assist co-workers, as requested.
  • Provide customer service to guests, including information about hotel services, activities and local attractions.
PHYSICAL REQUIREMENTS:

Frequency Key: Never 0 hours; Rare up to 1 hour; Occasional 1-3 hours; Frequent 3-6 Hours; Constant 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking, standing Constant

Climbing stairs Frequent

Crouching/Bending/Stooping Constant

Pushing/Pulling Constant up to 100 pounds.

Lifting and carrying Frequent up to 50 pounds.

Reaching Constant

Grasping Constant

Talking Occasional

Hearing Occasional

Near Vision Constant

Far Vision Constant

Smell Frequent

Travel Rare

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions reporting directly to this position (titles):

None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Ability to arrive to work on time and when scheduled.
  • Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles.
  • Ability to read and recognize room/suite numbers.
  • Ability to learn, follow and practice standards for cleanliness.
  • Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
  • Ability to communicate effectively and pleasantly in English with guests and staff as necessary to effectively work within the department.
  • Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs.
  • Ability to move throughout, building, bend, stop and reach on a continuous basis up to an 8-hour shift.


QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent preferred but not necessary.

EXPERIENCE

6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.

LICENSES OR CERTIFICATES

No special licenses or certificates required.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability is strongly preferred.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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