Customer Service Representative
16 hours ago
Delta Dental of Kentucky is looking for a dynamic individual to fill the role of Customer Service Representative in our Louisville, Kentucky office. Job Summary: Answer all incoming inquiries in a professional and efficient manner. Inquiries may consist of phone calls, written correspondence, emails, and/or internal requests. Primary Job Responsibilities: Answer telephone inquiries regarding eligibility, benefits, claim status, provider status, membership, and billing from subscribers, providers, group administrators, and agents/brokers. Research and respond to complex customer inquiries including telephone, email, written inquiries, and voicemails from subscribers, providers, group administrators, and agents/brokers. Document in detail each customer encounter in ETS call resolution system. Research and determine if a claim has been processed incorrectly; adjust claim accordingly, including refunds. Meet and maintain production standards, counts, and inquiry response turnaround times. Participate in ongoing training programs and provide support to other departments as needed. Identify, report, and document all system discrepancies to management. Maintain a positive and professional attitude when dealing with internal and external customers in an ongoing effort to ensure excellent customer service. Protect all private health information in accordance with HIPAA guidelines. Handle escalated customer inquiries when manager/team lead is not available. Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above. Minimum Qualifications: Position requires a high school diploma or equivalent. Two years of prior customer service experience required. Prior experience in dental/health insurance or dental office a plus, but not required. Kentucky Health and Life Insurance license is desired. Will accept any suitable combination of education, training, or experience. Position requires strong communication skills; strong organizational/time management skills and multi-tasking abilities; intermediate analytical and critical thinking skills; excellent interpersonal skills; ability to respond quickly and accurately to requests by customers in a professional and positive manner; ability to resolve complex problems and use independent judgment. Delta Dental of Kentucky, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or veteran status. Benefits: Medical insurance Company Paid Dental Insurance Vision Insurance Company Paid Basic Life and Disability 401k with Company Match Voluntary Life, Accident & Critical Illness Insurance J-18808-Ljbffr
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Sales and Customer Service Representative
5 days ago
Louisville, Kentucky, United States Salon Service Group Full timeJob Opportunity: Sales and Customer Service RepresentativeSalary: $13.00 - Starting at, Pay based on experienceAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative.Key ResponsibilitiesDeliver Exceptional Customer Experiences: Provide top-notch service in a friendly...
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Customer Service Representative
2 weeks ago
Louisville, United States Wieland Rolled Products North America Full timeCustomer Service Representative Responsibilities:Service customer accounts, focusing on customer needs, transactional accuracy, proactive communication, and contractual business relationships. All efforts intended to provide highest level of service Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service
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Customer Service Representative
5 months ago
Louisville, United States University of Louisville Physicians Full timeThe concierge staff will also be identified as the vision for U of L Health Care in all facilities. The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Rep Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Healthcare,...
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Customer Service Representative
4 weeks ago
Louisville, United States Kelly Services, Inc. Full timeAt Kelly, were passionate about helping you find a job that works for you. How about this one? Were seeking a Customer Service Representative to work at a premier client in Louisville, KY. With us, its all about finding the job thats just right. Customer Service Representative, Customer Service, Representative, Healthcare, Staffing, Retail, Patient
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Customer Service Representative
2 months ago
Louisville, United States Kelly Services, Inc. Full timeKelly Services, Inc. - JobID: 8852507C288B441EB8B4FD57F71DD404 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...
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Customer Service Representative
1 month ago
Louisville, United States QC Holdings, Inc.LendNation Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at Store 0331 located at 2101 Hikes LN Louisville, KY 40218.The Customer Service Representative opportunity is a Full-time entry-level position that has great potential for the right person! We are looking for a team player with...
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Customer Service Representative
3 weeks ago
Louisville, United States Robert Half Full timeJob DescriptionJob DescriptionRobert Half is seeking a dynamic Customer Service Representative and Order Entry professional! The Customer Service Representative is a crucial role and you will ensure that all inquiries and orders are handled promptly and professionally. This is a contract to permanent opportunity. The hours are Monday - Friday, 8 AM - 5 PM...
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Customer Service Representative
18 hours ago
Louisville, United States QCHI Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at Store 0336 located at 7230 Preston HWY Louisville, KY 40219.The Customer Service Representative opportunity is a Full-time entry-level position that has great potential for the right person! We are looking for a team player...
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Customer Service Representative
2 months ago
Louisville, United States Ajilon Full timeAjilon - JobID: B52F4C6A-9371-4F5A-90A2-A11EE850CF06 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...
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Customer Service Representative
6 months ago
Louisville, United States XPO Full timeWhat you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...
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Customer Service Representative
6 months ago
Louisville, United States FastSigns Full timeBenefits: Bonus based on performance Paid time off Profit sharing Training & development FASTSIGNS #330701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial...
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Customer Service Representative
6 months ago
Louisville, United States Z Salon Full timeLooking for full and part time customer service specialists who wish to join a highly motivated and skilled team.. Z Salon & Spa Customer Service Representative multi-tasks from customer facing duties, to our call center and problem solving. Our training program walks you through every step of the process. We offer flexible schedule options. Entry level pay...
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Customer Service Representative
2 weeks ago
Louisville, United States U-Haul Full timeLocation: 10330 Morat Ave, Lyndon, Kentucky 40223 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
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Customer Service Representative
3 weeks ago
Louisville, United States U-Haul Full timeLocation: 4612 Preston Hwy, Louisville, Kentucky 40213 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
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Customer Service Representative
1 month ago
Louisville, United States LHH Full timeCustomer Service Representative Louisville, KY (Contract position) If you have a passion for helping patients navigate their healthcare needs and enjoy working in a supportive call center environment, apply today! LHH Recruitment Solutions is seeking Call Center Representatives to join a Re-Enrollment Project and assist patients and healthcare providers...
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Customer Service Representative
1 week ago
Louisville, Kentucky, United States CoverMyMeds Full timeAt McKesson, we're committed to delivering exceptional customer experiences. As a Customer Care Associate, you'll play a vital role in representing our pharmaceutical manufacturer clients to their customers. Your responsibilities will include managing client orders, handling inquiries, and resolving customer issues in a timely and professional manner.Key...
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Customer Service Representative
7 days ago
Louisville, Kentucky, United States Rainbow Blossom Full timeAbout Rainbow BlossomRainbow Blossom is a dynamic and fast-paced retail environment that requires exceptional customer service skills.Estimated Salary: $40,000 - $50,000 per yearWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our sales floor team, you will be responsible for providing...
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Onsite Customer Service Representative
2 weeks ago
Louisville, United States Chewy Full timeChewy is hiring with starting wages up to $17.75 per hour Phone interviews are available! JOB SUMMARY: Chewy, the fastest growing licensed pharmacy e-commerce retail businesses in the market today, is seeking Full-Time motivated and confident Pharmac Customer Service Representative, Customer Service, Pharmacy Technician, Representative, Healthcare, Business...
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Customer Service Representative
3 weeks ago
Louisville, Kentucky, United States SF BRAND CO LLC Full timeJob DescriptionThe Front Desk Associate plays a vital role in representing SF BRAND CO LLC. This position is responsible for assisting members with scanning and updating information in MINDBODY. They will answer incoming calls and provide excellent customer service to members and guests.This position is essential in maintaining a welcoming environment by...
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Customer Service Representative
1 week ago
Louisville, Kentucky, United States Public Storage Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.The successful candidate will be responsible for providing exceptional service to customers, ensuring their storage needs are met, and resolving any issues that may arise.Key ResponsibilitiesAssess customer storage needs and...