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Customer Service Representative
2 months ago
Are you ready to dive into a career that not only pays well but also comes with a package of amazing benefits? Look no further Capps Plumbing & Sewer, Inc. is on the hunt for a passionate and customer-focused individual to join our team as a full-time Customer Service Representative . Pay Range: $18 to $21 per hour Benefits: Health insurance (we cover half), dental and vision insurance, paid vacation, sick leave, holidays, and a 401(k) with a company match. And that's just the beginning If you're someone who thrives in a dynamic environment and wants to be a key player in delivering top-notch service, keep reading. ABOUT OUR COMPANY: At Capps Plumbing & Sewer, Inc., we're not just a plumbing company – we're a community. Our mission is to provide exceptional service to our clients while fostering a workplace that values teamwork, innovation, and continuous growth. With a brand new 60,000 SQF space, our work environment is as cutting-edge as our services. We prioritize our team's well-being, offering accessibility to management, great leadership, and the latest training, technology, and software to ensure everyone excels in their role. A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE: Picture this: you start your day with a cup of coffee in hand, ready to take on the exciting world of plumbing and sewer services. The phone rings – a customer needs urgent assistance. You're the hero With a smile in your voice, you answer their questions, book a service appointment, and ensure their day gets back on track. As the day unfolds, you seamlessly juggle phone calls, schedule jobs, and manage accounts receivable for our commercial partners. Each interaction is an opportunity to make a difference and be a part of a team that's dedicated to excellence. QUALIFICATIONS: 2+ years of customer service experience Proficient in Google Chrome and Microsoft programs Familiarity with CRM systems Knowledge of customer service principles and practices Knowledge of administration and clerical processes Preferred Qualifications: 3+ years of customer service experience Experience in the plumbing industry or a similar trade Experience with management companies or multi-family communities Experience with ServiceTitan software WORK SCHEDULE Position Type: Full-Time Typical Schedule: Monday-Friday, 8:00 AM to 4:30 PM Location: Wheeling, IL ARE YOU READY TO JOIN OUR TEAM? If you're ready to embark on a fulfilling career with Capps Plumbing & Sewer, Inc., take the first step by applying now Our initial 3-minute, mobile-friendly application is short, easy, and designed to get you on the path to success. Join us, and let's redefine excellence in plumbing and sewer services together. Apply today and be a part of something extraordinary #J-18808-Ljbffr
