Field Support Representative

3 weeks ago

Albany, United States Econolite Full time

Econolite is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world.

Econolite's ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.

The Field Support Representative provides technical support to local and regional sales offices in all technical aspects of Econolite Control Products and Econolite Systems in Albany, NY. Complete knowledge of product hardware and software applications set-up is required. Systems installation and setup with agencies with some training is required. Continual training on all equipment, including software, is mandatory.

DUTIES

  • Proficient in traffic installation at the cabinet level, troubleshooting, and reading technical manuals/documents.
  • Assists the sales team by uncovering customer needs and providing leads for follow-up; supports the sales process by presenting solutions and technical information to customers
  • Demonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Supports industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects
  • Proficient in traffic installation at the cabinet level
  • Trains and mentors FSRs with respect to products, installation, troubleshooting and interpreting pan and specifications
  • Must be able to use sound judgment, reasoning, and logic to execute tasks
  • Provide turn-on support for Econolite-manufactured products, ensuring proper functionality and setup.
  • Collaborate professionally with end users and contractors to ensure successful installation and operation of products.

QUALIFICATIONS.

  • Minimum 5-year of work experience in electronics or comparable work experience; four-year degree preferable
  • IMSA Traffic Signal Field Technician certification (IMSA Level 2) within 3 months of hire
  • Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guides
  • The successful candidate is a fast learner who retains knowledge, applies training and must have previous technical experience in the traffic industry
  • Computer literacy in the following software a plus: Microsoft Office Suite, Windows or Max OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRM
  • Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
  • Valid Driver's license and clean driving record

PHYSICAL REQUIREMENTS

  • Must be able to stand, walk, squat, and bend at the waist for extended periods of time
  • Safety sensitive position-will be required to work at busy traffic intersections
  • Required to drive up to five hours a day; ability to lift and carry up to 40 pounds
  • May work in various, changing outdoor weather conditions, i.e. rain, heat, snow, etc.

COMPENSATION

The base pay range for this full-time non-exempt position is $36.00 - $43.00 per hour plus benefits. Pay ranges are determined by various factors, including role, experience, and location. The pay range displayed reflects the minimum and maximum target for new hire base pay rates for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.

BUSINESS TRAVEL

Extensive business travel within assigned district. Occasional travel outside of assigned district in support of Area or National requirements

PRE-EMPLOYMENT

All candidates who accept employment will be subject to a background investigation and drug screening. For applicable roles, candidates who accept employment will also be subject to a Motor Vehicle/Driving Record screening.

BENEFITS

This role is eligible for benefits: weekly pay, weekly PTO accrual, paid holidays. Various medical plans, dental, vision, flexible spending accounts, direct deposit. Basic life, LTD, 401k discretionary match. Other voluntary benefits include: Identity theft protection.

DISCLAIMER

The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran's status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law.

We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

An Equal Opportunity Employer - Non-Smoking Facility

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