Representative Credit

Summary:

Analyzes payment patterns of customers who are delinquent in payment.

Review portfolio and select delinquent accounts for collection efforts.

Evaluate customer records and make appropriate decisions regarding future action on accounts according to standard practices.

Monitor payment history and purchase activity of customers.

Assign terms and credit limits to current and prospective customers.

Interview customers by telephone to investigate discrepancies on accounts.

Share information and resources with other team members to enhance the development of the group.

Maintain a customer service focus to build and sustain productive internal and external customer relationships.

Contribute to the continuous improvement of internal credit policies.

Assist in development of credit rating criteria and internal scoring models.

Prepare credit and collection correspondence as necessary.

Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses.

Operate a personal computer and appropriate software.

EDUCATION

Accounting skills

Customer service skills

On the job training - one year

College degree preferred

LANGUAGE SKILLS

High Level communication skills - written and verbal

MATHEMATICAL SKILLS

High level

REASONING ABILITY

Organizational skills

Excellent listening skills

Excellent negotiating skills

Ability to prioritize

Excellent follow-up skills

Analyze, assess and use of logic

CERTIFICATES, LICENSES, REGISTRATIONS

CBA - Credit Business Associate - preferred

CBF - Credit Business Fellow - preferred

Software - Windows, Word and Excel

At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.

WHY WERE DIFFERENT

Every day we look for opportunities to grow and achieve greatness together.

This isnt an everyone for themselves environment. Here, we look out for each other. We help each other. We prop each other up during challenging times.

Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.

• Our collaborative group.
• Our understanding family.
• Our strong team.

Working together to inspire greater opportunity for our customers, our community, and our team members.

WHAT WE OFFER

• Competitive compensation
• Career advancement opportunities
• Medical coverage
• Dental coverage
• Tuition reimbursement
• 401k matching
• Profit sharing
• Paid time off
• Volunteer time off

PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. PGT Innovations also prohibits harassment of applicants or employees based on any of these protected categories.