Client Support Specialist

4 weeks ago

Norristown, United States MRO Full time

** Client Support Specialist**

**Job Category****:** Customer Service **Requisition Number****:** CLIEN01707 Showing 1 location **Job Details**

**Description**

**Position Summary:

The Client Support Specialists primary responsibility is to ensure client satisfaction through timely reactive and proactive issue resolution methods. Assist in providing client workflow oversight & intervention and technical expertise with an emphasis on quality assurance. Exceed clients expectations in a professional and courteous manner via effective building of professional rapport and credibility. Responsible for providing internal and external support and training related to ROI functionality and standard operating procedures. The hours for this position are Monday - Friday, 11:30am - 8pm.**

**Duties and Responsibilities:**

- Monitor, process, and manage workflow issues via phone, email, and MROs Action List.

- Provide level-one technical support issue resolution and triage.

- Provide resolution to escalated calls transferred from Requester Services.

- Act as go-to resource for Requester Services team by providing procedural support and supporting the vision of User Support as the elevated team.

- Partner with internal interdependencies. Provide assistance, support and/or training to other internal MRO teams.

- Maintain a broad understanding of entire ROI process related to both internal MRO procedures and external client processes.

- Apply strong knowledge of HIPAA regulations and ongoing statutory updates.

- Interface with multi-level client contacts regarding escalated issues. Answer questions, resolve problems and recommend corrective actions to address client issues.

- Identify and communicate potential workflow concerns and trends affecting client facilities.

- Answer questions and recommend corrective actions to address client issues in an expeditious manner.

- Perform other duties as assigned by management.

**Minimum Qualifications:**

- College degree preferred or equivalent combination of schooling and experience.

- Highly motivated, take-charge positive attitude. Ability to multitask, think strategically and appropriately prioritize workload.

- Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen. Strong and proven problem-solving skills.

- Demonstrated client service experience.

- Self-motivated and able to work independently as well as collaboratively.

- Experience retrieving, compiling, analyzing and interpreting information from multiple databases.

- Dependable, strong organizational skills, excellent written and verbal communication skills and attention to detail.

- Ability to effectively interact with fellow employees and build strong client relationships.

- Proficient computer skills and knowledge of Microsoft Office.

**This job description reflects managements assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Family Support Specialist

    1 day ago

    Norristown, United States Norristown Area School District Full time

    At this time a vacancy exists for a Family Support Specialist for the Norristown Area School District. The Family Support Specialist performs duties on behalf of all families who need help with communication. Qualifications: Associates Degree or 48 Postsecondary Credits Current PDE Clearances- FBI, PA Background & Child Abuse Essential Funtions: ...

  • Instructional Support Specialist- Audubon School

    1 month ago

    Norristown, United States Devereux Advanced Behavioral Health Full time

    Description: Do you enjoy utilizing your skills to impact children and adolescents in a classroom setting? Are you looking for a collaborative environment to share your passion for helping others? If you answered, **Yes,** then consider working as a **Instructional Support Specialist** in our Devereux Day Academy, located in Audubon, PA! **Being an...

  • Instructional Support Specialist- Audubon School

    3 weeks ago

    Norristown, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Description: New pay rate: $17.50 -$19.95/hr (based upon education and experience)   Do you enjoy utilizing your skills to impact children and adolescents in a classroom setting? Are you looking for a collaborative environment to share your passion for helping others?   If you answered, Yes, then consider working as a Instructional Support Specialist...

  • Program Specialist

    5 days ago

    Norristown, United States Montgomery County Pennsylvania Full time

    SUMMARY The Program Specialist is responsible to provide technical and managerial oversight to direct ancillary services that support direct service staff functions. A Program Specialist ensures appropriate service provision to families receiving agency services and works closely with HHS and external partners to provide effective resources. Program...

  • Community Specialist

    4 weeks ago

    Norristown, United States The Academy Community-Based Services Full time

    Job DescriptionJob DescriptionThe Academy Community-Based Services offers daily, face-to-face contact, mentoring, supervision, individualized counseling, and 24/7 emergency interventions for children and adolescents exhibiting behavioral, educational, and mental health concerns, as well as the specific needs of their families. The Academy’s Community-Based...

  • Behavior Specialist Consultant for Early Intervention in Montgomery County

    2 weeks ago

    Norristown, United States Lets Therapy Full time

    Job DescriptionJob DescriptionSalary: LETS Therapy is dedicated to helping clients access top-notch professionals in the Pennsylvania area. Our support extends to a range of educational institutions, including public schools, charter schools, virtual schools, and IUs. We are committed to helping our professionals find the ideal setting that matches their...

  • Program Specialist

    2 days ago

    Norristown, United States Montgomery County Pennsylvania Full time

    SUMMARY The Program Specialist/Data Analyst is responsible to provide technical and managerial oversight to direct ancillary services that support direct service staff functions. A Program Specialist/Data Analyst ensures appropriate service provision to families receiving agency services and works closely with HHS and external partners to provide effective...

  • Community Support Staff

    4 weeks ago

    Norristown, United States Opportunity Behavioral Health Inc Full time

    Job DescriptionJob Description Community Support Staff provide one on one support for adult individuals diagnosed with Autism and Intellectual Disabilities. Support is provided in their home as well as in the community assisting and supporting with activities of daily living and community participation. Must have a current drivers license with access to...

  • Requester Services Specialist

    5 days ago

    Norristown, United States MRO Full time

    The Requester Services Specialist (RSS) is responsible for fielding inbound inquiries regarding release of information (ROI) requests for patient medical records while maintaining consistent excellent customer service standards. The RSS provides issue resolution, status updates concerning requests for medical records, and posts corrective actions in the...

  • Sr. Market Design Specialist I

    2 weeks ago

    Norristown, United States PJM Inc Full time

    Flexible Work Arrangements: HybridThe Market Design Specialist will work directly with the Manager of Market Design to support the development of significant market design enhancements across all of PJM's markets. The Market Design Specialist will be responsible for leading cross-divisional teams in the development of such enhancements, offering subject...

  • Sr. Market Design Specialist I

    5 days ago

    Norristown, United States PJM Inc Full time

    Flexible Work Arrangements: Hybrid The Market Design Specialist will work directly with the Manager of Market Design to support the development of significant market design enhancements across all of PJM's markets. The Market Design Specialist will be responsible for leading cross-divisional teams in the development of such enhancements, offering subject...

  • School Psychologist for School Age Population in Montgomery County

    2 weeks ago

    Norristown, United States Lets Therapy Full time

    Job DescriptionJob DescriptionSalary: LETS Therapy is dedicated to helping clients access top-notch professionals in the Pennsylvania area. Our support extends to a range of educational institutions, including public schools, charter schools, virtual schools, and IUs. We are committed to helping our professionals find the ideal setting that matches their...

  • Occupational Therapist

    2 weeks ago

    Norristown, United States BrightStar Care of W. Montgomery Co. Full time

    BrightStar Care® provides high-quality home care, assisted living and staffing support to those who need it most. Whether it's support for a loved one or an organization, we're here to go above and beyond. We call it "a higher standard."Start Your BrightStar Care® Career!Where we hire amazing and talented people who strive to make every interaction a...

  • Occupational Therapist

    6 days ago

    Norristown, United States BrightStar Care of W. Montgomery Co. Full time

    BrightStar Care provides high-quality home care, assisted living and staffing support to those who need it most. Whether it's support for a loved one or an organization, we're here to go above and beyond. We call it "a higher standard." Start Your BrightStar Care Career! Where we hire amazing and talented people who strive to make every interaction a...

  • Occupational Therapist

    2 weeks ago

    Norristown, United States BrightStar Care of W. Montgomery Co. Full time

    Job DescriptionJob DescriptionBrightStar Care® provides high-quality home care, assisted living and staffing support to those who need it most. Whether it's support for a loved one or an organization, we're here to go above and beyond. We call it "a higher standard."Start Your BrightStar Care® Career!Where we hire amazing and talented people who...

  • Hiring for on On- Call Caregivers/HHA/CNA

    1 day ago

    Norristown, United States Effraim Home Care Agency LLC Full time

    Job DescriptionJob DescriptionJob Description:We are currently seeking compassionate and dedicated On-Call Caregivers to join our team. As an On-Call Caregiver, you will be responsible for assisting with activities of daily living, companionship, and support to our clients on an as-needed basis. This role requires flexibility and availability to work various...

  • Hiring for Full Time Caregivers/HHA/CNA

    1 day ago

    Norristown, United States Effraim Home Care Agency LLC Full time

    Job DescriptionJob DescriptionJob Description:We are currently seeking compassionate and dedicated On-Call / Full Time Caregivers to join our team. As an On-Call Caregiver, you will be responsible for assisting with activities of daily living, companionship, and support to our clients on an as-needed basis. This role requires flexibility and availability to...

  • Hiring for on Weekend On- Call Caregivers/HHA/CNA

    1 day ago

    Norristown, United States Effraim Home Care Agency LLC Full time

    Job DescriptionJob DescriptionJob Description:We are currently seeking compassionate and dedicated On-Call Caregivers to join our team. As an On-Call Caregiver, you will be responsible for assisting with activities of daily living, companionship, and support to our clients on an as-needed basis. This role requires flexibility and availability to work various...

  • Behavior Consultant AND Mobile Therapist: Norristown

    5 days ago

    Norristown, United States Access Services, Inc. Full time

    Access Services is seeking to contract with licensed behavior consultants and mobile therapists (BC and/or MT) to provide services to children and families in their homes, schools, and community environments in Norristown, PA. Learn more about our team here: Intensive Behavioral Health Services (IBHS) - Access Services . Work Locations: Norristown, PA , and...

  • School Based Bcba

    1 month ago

    Norristown, United States Liberty Education Solutions Full time

    We are seeking a dedicated and experienced **Board Certified Behavior Analyst (BCBA) **to join our team in a virtual capacity! The BCBA will play a key role in providing behavioral therapy services to clients remotely, utilizing telehealth technology to conduct assessments, develop treatment plans, and oversee implementation by Registered Behavior...