Desktop Support Administrator

3 weeks ago


Baltimore, United States CareerBuilder Full time

Resource Management Concepts, Inc. (RMC) Desktop Support Administrator
RMC provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

Responsibilities:

Maintain IT Infrastructure end-point devices including but not limited to computers, printers, phones (desk and mobile), and audio-visual equipment

Perform server/workstation installations and technology refreshes

Install and configure external workstation hardware

Install and configure authorized software on workstations

Diagnose and resolve hardware and software issues

Perform system upgrades as required

Support the tracking and implementation of Security Technical Implementation Guidelines (STIGS)

Assist in artifact development as well as continuous monitoring activities

Maintain end-point data backups and ensure integrity

Participate in the patch management process

Create and maintain documentation

Lead and assist with projects as needed

Required Qualifications:

Minimum of 3 years of experience supporting system administration for DoD or Federal Programs

DoD 8570.01M IAT Level II certified with Continuing Education (CE) (GSEC, CompTIA Security+ CE, SCNP, SSCP)

Experience providing end user desktop support services

Strong understanding of IT Management and associated cybersecurity principles to include cybersecurity policy, network security, and digital forensics

Security Clearance:
An Interim DoD Secret clearance is required to start. A Top-Secret Clearance will be required. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

RMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.

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