Service Manager

4 weeks ago

Hartford, United States United Construction & Forestry Full time

**Location:** Farmington, CT **Type of Employment:** Full Time

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf NE strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation. **Purpose:** **Performance Expectations:** * Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge * Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction * Resolves elevated customer issues as needed with a high level of customer service; escalating if needed * Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location * Assists in the development and execution of effective Service Department policies and processes * Creates annual branch Service Department forecast & goals, in alignment with financial & operational objectives * Executes Service Departments strategic & marketing plans and regularly reviews progress to ensure achievement of goals * Effectively communicates with the Corporate Service Manager, Branch Parts Manager and branch personnel * Responsible for hiring, training and development of service personnel * Completes performance reviews of service personnel and delivers appropriate corrective action and discipline as needed * Ensures all department tools, equipment and vehicles are in good working order * Identifies and develops new customer and business opportunities to achieve department growth * Ensures a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed * Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance * Ensures safety compliance within the Service Department **Experience, Education, Skills, and Knowledge:** * Bachelors degree preferred, or equivalent experience required * 3 years of equipment industry or service experience * Excellent customer service skills and follow through ability * Familiar with the equipment industry, John Deere and competitive products * General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment * Ability to manage personnel and adhere to company policies and procedures * Ability to use standard desktop load applications, email, internet functions and Service Advisor * Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis * Neat and clean personal appearance (in accordance with company policy) * Ability to write and speak effectively to individuals and groups * High level of attention to detail and accuracy of information * Solid understanding of financial principles relative to Service Department operations and company business systems * Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement * Exhibits necessary skills to effectively manage a fast-paced environment * Exhibits strong desire to expand personal development * Ability to work within and promote a strong team environment across all departments * Exhibits a willingness to accept additional assignments * Achieves and maintains forklift certification * Ability to travel for customer service and training as needed * Clean drivers record and valid drivers license **Benefits:** * Competitive Pay * 401K with company match * Health Insurance * Paid Holiday and Paid Time Off

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