Phlebotomy Supervisor

2 weeks ago

Houston, United States TridentCare Full time
TASKS AND RESPONSIBILITIES:
•Communicates promptly and efficiently with management and Territory Managers regarding client questions, concerns, and complaints.
•Ensures that phlebotomy supply and specimen drop off area is always neat and organized.
•Monitor phlebotomy supplies and prepare order for management approval as necessary.
•Maintains current and accurate contact information for Mobile Phlebotomists.
•Maintains accurate attendance records for Mobile Phlebotomists.
•Assists with hiring process.
•Assists with New Hire Orientation and Onboarding.
•Covers Mobile Phlebotomists' responsibilities when needed.
•Works with team to minimize problem requisitions.
•Performs scheduling of Mobile Phlebotomists, including accurate and current scheduling.
•Update information for new and terminated facilities.
•Seeks coaching and mentoring when appropriate.
•Adheres to all applicable policies and procedures.
•Completes special projects as assigned by management.
•Assists in compiling performance reviews as policy outlines.
•Follow up on all post exposure, employee & client paperwork, source specimentesting, notifications.
•Holds monthly meetings with Mobile Phlebotomy staff
•Follow up on urgent concerns from Mobile Phlebotomist in a timely manner andreports all issues to management.
•Maintains procedure manual and makes changes as approved by management.
•Performs all duties in compliance with established safety and OSHA guidelines.
•Adheres to established HIPAA confidentiality standards of patient, client, facilities andTridentCare staff.
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•Monitor vehicles maintenance and cleanliness
•Performs all other tasks or duties as assigned

REQUIRED SKILLS:
•Practices excellent communication and interaction skills specific to the population served, including the pediatric and geriatric communities.
•Treats customers and patients with respect, dignity, and discretion; acknowledging residents' rights and patients' right to refuse
•Proficient in venipuncture and skin puncture using both vacutainer and syringe techniques
•Knowledge of laboratory operations
•Maintains sterile, sanitary conditions to prevent contamination
•Knowledge of medical laboratory operations.
•Proficient in phlebotomy procedures, techniques and skills
•Proficient in written/verbal skills in English language.
•Ability to follow written and verbal orders.
•Ability to maintain effective working relationship with patients, clients and management.
•Ability to take direction and conduct self in a professional manner.
•Proficient in computer skills including spreadsheets, word processing and Microsoft Office.
•Strong organizational skills, an ability to prioritize task, and meet deadlines established.
•Must have a current, valid State phlebotomy license (if applicable)
•Must have a current, valid State Driver's license; car insurance; good driving record
•Must have a vehicle in good working condition suitable to meet daily driving requirements

Education/Experience:

  1. High school diploma or equivalent GED
  2. Must be trained in the specific tasks that are necessary to perform phlebotomy services. Certificates and Licenses:
  3. Must have a valid Colorado driver's license and a good motor vehicle record
Computer Skills:

To perform this job successfully, an individual should have knowledge of the following:

  • Microsoft Windows XP/Vista/7 - proficient to expert
  • Microsoft Office 2007 - proficient to expert
  • Ability to use computer to input data received over telephone or via email
Language Ability:

Excellent communication skills, verbal and written. Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Able to define problems, collect data, establish facts, and draw valid conclusions.

OTHER QUALIFICATIONS:

Candidates meeting the basic qualifications above will be considered further if they also meet the following qualifications:
  1. Must be professional, flexible, caring, and compassionate and exhibit a congenial and sensitive attitude toward patients.
  2. Must have a high level of energy with the ability to adjust to any justifiable pace.
  3. Make decisions based more on fact than feeling.
  4. Exhibit behavior that emphasizes compassion, quality, loyalty and conscientiousness.
  5. Ability to establish and maintain effective working relationships with patients, their families and staff members.


SUPERVISORY RESPONSIBILITIES:

This position has supervisory responsibilities with other phlebotomists.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee must frequently lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
  • While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel, and reach with hands and arms.
  • The employee is regularly required to talk or hear.
  • The employee is frequently required to walk, sit, stoop, kneel, or crouch.
  • The employee is occasionally required to stand.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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