Customer Service Associate

**Customer Service Associate (Hourly Position)** at Health Recovery Solutions

Hoboken, New Jersey

HRS is looking to add a Customer Service Associate to our growing team. As a member of the team, you will work in the warehouse alongside the logistics team and you will aid in responding to and resolving incoming emails. You will play an important role in supporting, communicating with, and assisting clients while responding to hardware and logistics issues. This is a full-time hourly position **Who you are** You have experience in a customer facing role, and you are passionate about taking on new challenges. Our ideal candidate has a self-starter mentality and can efficiently resolve incoming customer issues via phone and email. **What you'll be doing** * Being the face of the company and providing seamless support to our clients and patients daily * Engaging with clients and patients seeking information on their inventory and shipments * Work with customers to resolve issues on the first interaction, follow-up with those requiring additional information, and escalate any discovered issues if necessary * Provide shipment updates to clients using UPS worldship * Use internal tools and systems to manage a productive workflow * Document all communications with customers to promote a consistent experience across all touch points * Contribute to the achievement of team goals and outcomes * Having the ability to work cross-functionally with multiple departments including product management, sales, marketing, logistics, and client success **What we're looking for** * Outstanding interpersonal written and verbal communication skills * Must possess a can-do attitude where no task is too large or too small * Excellent time management and follow-up skills * Willingness to learn * Someone who can think outside the box when troubleshooting issues * Someone who enjoys taking initiative * A highly motivated and organized individual who can ensure deadlines are met. * Exhibit strong listening skills and the ability to stay focused on the Customer Experience **What we offer** * Competitive salary commensurate with experience * Flexible hours and work environment * Paid vacation * 100% paid medical plan * 3 months paid parental leave * Medical, dental, vision, disability, and life insurance packages to fit your needs * Flexible spending account for medical, commuter benefits * 401(k) savings plan with company match * Unlimited snacks, coffee, and drinks * Catered team lunches * Monthly employer-sponsored happy hours * Quarterly team bonding activities * Company-sponsored events * HRS monthly book club * ZogSports Team * The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics. **U.S. Equal Opportunity Employment Information (Completion is voluntary)** Individuals seeking employment at Health Recovery Solutions are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Gender

Gender Please identify your race Please identify your race

Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Veteran Status

Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 **Voluntary Self-Identification of Disability** We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at . You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: * Autism * Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS * Blind or low vision * Cancer * Cardiovascular or heart disease * Celiac disease * Cerebral palsy * Deaf or hard of hearing * Depression or anxiety * Diabetes * Epilepsy * Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome * Intellectual disability * Missing limbs or partially missing limbs * Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS) * Psychiatric condition, for example, bipolar disorder, schizophreni

#J-18808-Ljbffr