Pharmacy Operations Manager

Responsibilities Accountable for performing day?to?day non?clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Operate pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, supervise pharmacy technicians and cashiers following company policies, state and federal laws, and ethical standards. Responsible for selection, scheduling and development of pharmacy technician personnel, leading training, coaching and performance management; make decisions regarding discipline and termination. Assist pharmacist in patient care including registration, prescription data entry, medication preparation, counting and verification (where allowed by law). Complete patient and physician calls under pharmacist supervision (where allowed by law). Assist with healthcare service offerings such as vaccines, health screenings and other services allowed by law. Delegate, direct and assign non?clinical pharmacy work in accordance with company policies and laws. Prepare and file required reports and records for the company and government agencies. Manage core pharmacy workflow, coordinate daily schedules, recommend hour allocation and ensure pharmacy cleanliness and adequate supplies. Ensure compliance and execution of all business administrative activities and inventory management tasks that do not require pharmacist licensure. Drive new technology/process roll?out, champion change and engage the team around action planning. Ensure proper operation and maintenance of pharmacy department equipment and record?keeping security safeguards. Adhere to Good Faith Dispensing policy during all prescription?dispensing activities and communicate prescription errors to the pharmacist. Accurately process insurance claims, follow?up with insurers and conduct or participate in third?party audits. Assist Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality and customer service. Customer Experience Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints, respond to requests timely and answer non?clinical questions to ensure a positive experience. Model and share customer service best practices. Develop strong relationships by anticipating customer needs and proactively offering services. Enhance customer experience by increasing focus on healthcare services. Operations Assist pharmacist with patient care functions as described above. Delegate non?clinical work under pharmacist supervision, ensuring on?time completion and accountability. Prepare and file required reports and records. Manage core workflow, schedule, allocate hours and keep pharmacy orderly and stocked. Monitor inventory and manage annual inventory preparation. Complete non?clinical patient calls. Collaborate with Pharmacy Manager on record?keeping and security safeguards. People & Performance Management Lead performance management of technicians, making discipline and termination decisions as needed. Hire, onboard, train and schedule technicians; hold them accountable for timely training. Identify knowledge gaps and support training, either hands?on or through learning modules. Monitor licensure, registration and certification status of all pharmacy staff. Ensure proper recruitment, retention and training procedures per policy and laws. Training & Personal Development Maintain PTCB certification through the designated training program and/or required state certification. Maintain and enhance current knowledge and skills related to pharmacy and healthcare. Obtain necessary certifications and education credits, such as LTMP e?modules, as required by the company. Seek professional development and enlist constructive feedback and mentorship. Communication Communicate with the pharmacy team and relay messages from the support center or other key emails. Participate in key store/pharmacy meetings, including 5?minute meetings and weekly check?ins with the Store Manager. Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). One year of work experience as a pharmacy technician in a retail or hospital setting. Fluent in reading, writing and speaking English (except in Puerto Rico). Willingness to work a flexible schedule, including evenings and weekends. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations). Preferred Qualifications Previous people?management or leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. Salary Range: Hourly $22.50 $31.00. Salary within this range will depend on geography, skills, experience and other factors. This role will remain open until filled. To review benefits, please visit https://jobs.walgreens.com/benefits. #J-18808-Ljbffr