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Beverage Server
1 month ago
Qualifications:
- High school diploma or GED
- Must be at least 21 years of age
- Able and willing to read, write, speak and understand English
- Must have basic math skills in order to count money and present change correctly
- Must have knowledge of guest charge procedures
- Must possess excellent customer service and communication skills
- Able to work at a fast pace in mentally and physically stressful situations
- Knowledgeable of or able to learn tray service, cocktail ingredients
- Available to work required schedule which may include nights, weekends, holidays and overtime
- Must meet professional appearance standards as prescribed by company policy
- Player Satisfaction
- Guest Relationship/Service:
- Provides personalized service and uses guest name.
- Resolves service problems according to Service Recovery guidelines.
- Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
- Actively promotes casino events and programs.
- Works closely with Total Rewards to promote new card sign ups and relay benefits.
- Provides fast, friendly, professional beverage service to casino guests.
- Supplements tray with extra product to provide immediate or interim guest satisfaction.
- Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
- Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
- Order and Money Handling:
- Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
- Handles money according to departmental procedure.
- Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
- Teamwork:Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
- Work Habits:Maintains clean and stocked workstation; clears empty glasses from work station/area.
- Services guests according to the company standard sequence of service.
Physical, Mental & Environmental Demands:
- Must be physically mobile with reasonable accommodation
- Able to respond to visual and auditory cues
- Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
- Able to walk at least 2 miles during shift
- Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing oneinch (minimum height) heels
- Able to work in areas containing secondhand smoke, high noise levels and bright lights
- Able to work at a fast pace in often crowded/noisy environment
