Project Manager, Customer Success Implementations

2 weeks ago

Mesa, United States eVisit Full time
Company Background
  • eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare.
  • Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road.
  • eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.
Customer Success Project Manager
  • As a member of the Customer Success Organization, the Project Manager will be responsible for coordinating internal and client resources to deliver customer-facing projects on time, on budget, and to specification. It's a dual role that will support customer implementations, while focusing on improving internal processes and capabilities so we can continue to deliver world class service to our customers. In addition to initial implementation projects, this individual will manage projects related to customer expansions and special projects that may occur during a customer's lifetime.
  • This is an enterprise level role, so a successful CS PM would have at least 5 years of recent Customer Success experience, including management and cross-functional project management. Industry experience in SaaS & Healthcare is required.
About You:
  • You are passionate about technology and its potential to positively impact everyone's access to
  • higher quality, more convenient healthcare.
  • You have experience managing complex, multi-faceted enterprise level projects.
  • You are a fanatic about customer success.
  • You have strong attention to detail; you understand that the details of the project are ultimately what brings success.
  • You are a dynamic communicator that knows how to modify the same message to be relevant to a wide array of audiences.
  • You're dedicated to professional development and personal growth
Job Responsibilities/Major Functions:
  • PMP Certification (preferred, not required) & NPS/CSAT familiarity
  • Strong leadership, relationship-building and presenting skills
  • Experience with SaaS, implementing enterprise size organizations, and Healthcare
  • Responsible for project risks, key decisions, issue resolution and maintains overall accountability
  • Manage full lifecycle (from initial start-up through closing) of projects (including all projects and work streams within its meeting time, cost and scope targets)
  • Ability to navigate and manage project status, ongoing resource needs, and budget alignment
  • Manage time-bound and/or continuous programs including project scoping, schedule, risk mitigation, issue management and resource planning
  • Partner internally with Customer Success, Sales, Product, Engineering and Marketing to create coordinated project plans and align these plans with customer expectations
  • Align with Customer Project Managers for joint risk management and reporting against progress as necessary
Requirements
  • Bachelor's degree or equivalent practical experience required, MBA preferred.
  • 3+ years of experience as a Customer Success Project Manager, Account Manager, Business
  • Development Manager, or Similar.
  • Experience working in or with Healthcare organizations.
  • Experience reading and interpreting contracts, espousing attainable project plans driven by
  • contract milestones and expected deliverables.
  • Strong financial acumen and business sense.
  • Strong problem solving and analytical skills; ability to evolve business and product strategy
  • based on research, data, and industry.
  • You learn technology quickly and navigate it with ease.
  • Ability to travel 10% of time in US
Benefits
  • Competitive salary
  • Great benefits package including medical, dental, vision, HSA & FSA plans
  • 401(k)
  • Generous PTO plan, plus 12 paid national holidays
  • Fun, collaborative environment where the company is working to define the future of telemedicine
  • Excellent opportunity for professional growth

  • Project Manager, Customer Success Implementations

    3 weeks ago

    Mesa, United States eVisit Full time

    Job DescriptionJob DescriptionCompany BackgroundeVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare. Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and...

  • Partner Success Manager

    5 days ago

    Mesa, United States Versaterm Full time

    **Who We Are** For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction,...

  • Client Success Manager

    5 days ago

    Mesa, United States COMPLIANCE TESTING LLC Full time

    Compliance Testing (CT) is looking for a Client Success Manager to join the dream team in the Gilbert/Mesa, Arizona office. This internal client advocate will be a key leader in championing our organization-wide effort to consistently leave our clients in shock and awe about the elite customer service they receive every time they interact with us. We test...

  • Client Success Manager

    2 days ago

    Mesa, United States COMPLIANCE TESTING LLC Full time

    Compliance Testing (CT) is looking for a Client Success Manager to join the dream team in the Gilbert/Mesa, Arizona office. This internal client advocate will be a key leader in championing our organization-wide effort to consistently leave our clients in shock and awe about the elite customer service they receive every time they interact with us. We test...

  • Client Success Manager

    3 days ago

    Mesa, Arizona, United States COMPLIANCE TESTING LLC Full time

    Compliance Testing (CT) is looking for a Client Success Manager to join the dream team in the Gilbert/Mesa, Arizona office. This internal client advocate will be a key leader in championing our organization-wide effort to consistently leave our clients in shock and awe about the elite customer service they receive every time they interact with us. We test...

  • Client Success Manager

    7 days ago

    Mesa, United States COMPLIANCE TESTING LLC Full time

    Job DescriptionJob DescriptionCompliance Testing (CT) is looking for a Client Success Manager to join the dream team in the Gilbert/Mesa, Arizona office. This internal client advocate will be a key leader in championing our organization-wide effort to consistently leave our clients in shock and awe about the elite customer service they receive every time...

  • Client Success Manager

    1 week ago

    Mesa, United States COMPLIANCE TESTING LLC Full time

    Compliance Testing (CT) is looking for a Client Success Manager to join the dream team in the Gilbert/Mesa, Arizona office. This internal client advocate will be a key leader in championing our organization-wide effort to consistently leave our clients in shock and awe about the elite customer service they receive every time they interact with us. We test...

  • Project Manager

    1 month ago

    Mesa, United States Falck Billing - PFS Full time

    Falck is a premier international supplier of emergency medical services (EMS) We are proud to provide our top-notch services to various Counties and Cities in California, Oregon, and Colorado in the United States. Established in 1906 in Denmark, Falck has been operating in the US since 2010 and has grown to become the second largest private provider of...

  • Project Manager

    3 weeks ago

    Mesa, United States Pike Corporation Full time

    Job DescriptionPosition Summary: The Project Manager I is primarily responsible for driving various customer-specific and internal projects to completion. This position will help the Power Contracting Operations Group to create value through analyzing project results and help develop the business decisions that result from the projects. The position is...

  • Security Systems Project Manager

    4 weeks ago

    Mesa, United States IES Communications Full time

    **Job Summary**: The Project Manager has overall responsibility including managing and estimating assigned project(s). The Project Manager ensures that all contracted work is estimated, developed, implemented, installed and managed in accordance with the Company’s requirements, including but not limited to, safety, quality, management and financial...

  • Data Center Construction Project Manager

    4 days ago

    Mesa, United States Apple, Inc. Full time

    Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. In RE&D, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and...

  • Data Center Construction Project Manager

    4 days ago

    Mesa, Arizona, United States Apple, Inc. Full time

    Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. In RE&D, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and...

  • Gis Construction Coordinator

    4 weeks ago

    Mesa, United States Project Resources Group Full time

    Project Resources Group (PRG) is a rapidly growing company with Corporate Headquarters in Greenwood Village, CO, and operations in over 40 states nationwide. With over two decades of experience, we have become a leader committed to supporting our customers to reach their business goals in the telecommunication, gas, and utility industries. You lead complex,...

  • Project Manager

    4 days ago

    Mesa, United States MGC Technical Consulting Full time

    Job DescriptionJob DescriptionAt MGC Technical Consulting, we believe in Connecting the World So Dreams Become Reality. As a prominent player in the telecom construction industry, we are seeking motivated individuals to join our team and live our values:H.onestA.daptableR.esilientD.ependableSo, if you have a H.A.R.D. mindset, we want to hear from you.MGC is...

  • GIS Construction Coordinator

    4 weeks ago

    Mesa, United States Project Resources Group Full time

    Description Project Resources Group (PRG) is a rapidly growing company with Corporate Headquarters in Greenwood Village, CO, and operations in over 40 states nationwide. With over two decades of experience, we have become a leader committed to supporting our customers to reach their business goals in the telecommunication, gas, and utility industries. You...

  • Construction Project Manager

    3 weeks ago

    Mesa, United States ServiceMaster Restore 7622 - Gilbert Full time

    Job DescriptionJob DescriptionRESTORATION CONSTRUCTION PROJECT MANAGERImmediate Start AvailableDESCRIPTIONWe are currently seeking a professional and positive Project Manager to join our team. We are an established full-service restoration company based in the East Valley. We have been in business for over 14 years and are committed to continued growth....

  • Project Manager

    6 days ago

    Costa Mesa, United States Total Aerospace Services Full time

    Join our client, a leading aerospace company, as a Project Manager responsible for overseeing capital equipment projects in the aircraft industry. This dynamic role involves managing diverse projects from design to installation, including mold tooling, assembly jigs, automation, and full assembly line design for major aircraft OEMs and...

  • MxU Engineering Designer

    4 days ago

    Mesa, United States Project Resources Group Full time

    Description What we do at Project Resources Group (PRG) Project Resources Group (PRG) seeks a skilled Engineering Specialist with expertise in Fiber-to-the-Home (FTTP) technology to provide technical support on client-focused projects. This role is crucial in overseeing and enhancing the implementation of FTTP solutions for our clients, ensuring the...

  • Telecommunications Project Manager

    5 days ago

    Mesa, United States MGC Technical Consulting, Inc. Full time

    At MGC Technical Consulting, we believe in **Connecting the World So Dreams Become Reality**. As a prominent player in the telecom construction industry, we are seeking motivated individuals to join our team and live our values: **H**.onest **A**.daptable **R.**esilient **D**.ependable So, if you have a H.A.R.D. mindset, we want to hear from...

  • Remodeling Project Manager

    3 weeks ago

    Mesa, United States Kitchen And Bath Remodeling Llc Full time

    Job DescriptionJob DescriptionJoin one of the Valley's Top Home Remodeling, Design Build Companies. We are looking for a career minded individual, experienced, with genuine interest in the residential construction/remodeling industry. Candidates should have strong relationship building skills, excellent planning and organizational skills and the ability...