Customer Service Representative

3 days ago

Portland, United States Oregon Spice CO Inc Full time

Founded in 1980, Oregon Spice Company is a trusted provider of premium-quality herbs, spices, and custom blends to food manufacturers and foodservice distributors. We are proud of our locally owned roots and commitment to creating a supportive and collaborative work environment.

We are looking for a Customer Service Representative who is dedicated to providing excellent service and support to our clients. This role plays a key part in ensuring the efficient processing of customer orders while maintaining high standards for accuracy, communication, and problem-solving.

Essential Functions and Basic Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Receive and Process Orders:
    Process customer orders received via fax, phone, email, etc. Enter orders into ERP system and send order acknowledgement back via email.
  • Communicate with Customers:
    Address customer inquiries about order status, shortages, price changes, etc. Provide timely and professional communication.
  • Coordinate with Production:
    Send processed orders to production and document the process in JIRA for tracking purposes.
  • Update Pricing in ERP:
    Update the ERP system with all price changes received from the sales team and ensure the correct pricing is applied.
  • Answer and Direct Calls:
    Answer incoming calls, directing them to the appropriate departments or providing information as needed.
  • Quote Freight Shipments:
    Quote freight shipments based on customer requests using UPS, LTL, Truckload portals. Process order shipments by generating BOL, packing slips, shipping labels, and invoices.
  • Invoice and Payment Processing:
    Send invoices to customers once orders ship, and process credit card payments according to terms.
  • Support Sales Team:
    Assist sales team with sample requests, order status, inventory updates, pricing information, and more.
  • Customer Complaints:
    Enter all customer complaints into the database for review and respond promptly to customers with information or solutions.
  • File Order Invoices:
    Ensure all order invoice packets are filed in the designated location.
  • Month-End Order Review:
    Review all orders at the end of the month, adjusting ship dates as needed.
  • Food Safety & Quality Fundamentals:
    Adhere to Oregon Spice Company's food safety and quality standards at all times.
  • Other Duties as Assigned:
    Perform other related tasks as assigned to meet the needs of the company.
Required Experience:
  • At least 2 years of customer service experience, preferably in food production or packaging industries.
  • Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
  • Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP systems is a plus.
  • Ability to problem-solve and address customer concerns professionally.
  • A strong work ethic with attention to detail and a commitment to maintaining accurate records.
What You Will Get:
  • Comprehensive benefits, including medical and vision insurance with employer contributions.
  • 100% employer-paid dental and life insurance.
  • Short-term disability and AD&D insurance.
  • Employer-matched 401(k) retirement savings plan.
  • Paid holidays, sick leave, and vacation time.

If you are passionate about customer service and eager to contribute to a team that values quality and collaboration, we encourage you to apply. Be a part of Oregon Spice Company's mission to deliver excellence in every product and every interaction.

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