Customer Service Representative

4 weeks ago

Fairbanks, United States Alaska Auto Rental Full time

Join Our Team as a Customer Service Representative Are you a customer service enthusiast with an eye for detail? Do you thrive in a dynamic and fast-paced environment? As a Customer Service Representative at Alaska Auto Rental, you'll be the heartbeat of our team, ensuring exceptional experiences for our valued customers. Position : Customer Service Representative Location : Fairbanks, Alaska Pay Rate : $20-$26/hour DOE Schedule flexibility & weekend availability is required for this position. Responsibilities : The Customer Service Representative performs a variety of administrative and clerical tasks. Duties include providing quality communication to customers over the phone or in person, and completing daily and office tasks as follows: Make eye contact and greet all customers; identify and attend to customers by name, and thank each customer at the conclusion of their transaction. Assist customers based on each customer's needs, requests, and questions. Ensure a pleasant, smooth, and efficient rental process for each customer. Offer customers assistance with directions, maps, local area information, and vehicle operation. Answer telephones in a friendly, helpful, and prompt manner; direct phone calls to appropriate personnel or take messages. Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. Prepare quotes, reservations, and rental contracts in the rental software with all required information. Thoroughly inspect vehicles to document any damages before and after rentals. Work as a team with other employees to achieve assigned tasks and business goals. Communicate immediate fleet needs and/or vehicle issues to the supervisor. Maintain a clean, stocked, and organized rental office area. Follow key-handling procedures to ensure vehicle keys are stored properly. Take and send vehicle photos with a smartphone. Complete daily opening and close routines. Process office paperwork as instructed. Transport customers and vehicles as instructed, operating vehicles safely and legally. Assist in facility maintenance, organization, and cleaning. Assist in training new employees. Other duties as assigned Qualifications : Must have at least 3 years driving experience, a current driver’s license, and driving record acceptable to our insurance carrier. Must have a high school diploma or equivalent. Must be able to work varying shifts and schedules, including weekends. Must greet and assist all customers in a friendly and personable manner. Must handle difficult requests calmly and professionally. Must be computer literate (vehicle rental software training will be provided). Must be punctual. Must consistently display a positive attitude. Must possess excellent verbal and written communication skills. Must possess good problem solving skills. Must possess good basic math skills. Must be detail oriented and possess strong organizational skills. Must be teachable by being a good listener and willing to continually learn new skills. Must be able to follow a list of instructions and complete them in order. Must be a team player, willing to solve differences cooperatively with other team members. Professional customer service experience, preferably in the rental car industry, is a plus but not required. Must own a smartphone. Must not use tobacco or marijuana products during working hours, on company owned property, or during company sponsored events. Must be able to lift 50 lbs occasionally. Must perform the physical demands of the position, including walking, crouching, bending, and standing for extended periods. If you're ready for an exciting opportunity in a dynamic environment, apply now to become a valued member of our team Drive your career forward with Alaska Auto Rental Benefits 401k, Dental Insurance, Life Insurance, Vision #J-18808-Ljbffr

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