Customer Service Specialist

4 weeks ago

Sacramento, California, United States The Contractor Consultants Full time

Drive Customer Engagement - Join CABS Heating & Air Conditioning as a Customer Service Specialist

Job Title: Customer Service Specialist

Company Name: CABS Heating & Air Conditioning

Salary: $70,000+ annually (combination of base pay, spiffs and bonuses)

Full Job Description

CABS Heating & Air Conditioning is seeking a motivated and personable Customer Service Representative to re-engage with existing customers and generate new business opportunities. Utilizing our comprehensive customer database through Service Titan, you will focus on reintroducing our services to our valued clients. This role is essential to driving customer loyalty and business growth through personalized outreach and excellent customer service. If you're a strong communicator with experience in customer service and phone sales, we'd love to hear from you

Who we are:

At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.

We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no further

Responsibilities include but are not limited to:

  • Customer Service:
    • Prioritize and manage outbound calls based on customer needs and operational priorities.
    • Maintain and update accurate customer information in the Service Titan database.
    • Use company-provided scripts to ensure high-quality and efficient customer interactions.
  • Customer Database Re-engagement:
    • Identify opportunities within the existing customer database to upsell or promote additional services.
    • Re-engage with previous customers through targeted outreach strategies to generate new business.
  • Prospect Outreach:
    • Contact potential customers from external lists (when applicable), introducing CABS services and creating new engagement opportunities.
    • Focus on building relationships during outreach rather than traditional cold calling methods.
  • Sales Coordination and Scheduling:
    • Schedule follow-up calls, and appointments, and manage the sales pipeline effectively within Service Titan.
    • Regularly update and maintain accurate records of all sales activities and customer interactions.
  • Building Customer Relationships:
    • Strengthen relationships with existing clients through follow-up communications and personalized service.
    • Address customer questions or concerns to ensure a positive experience and foster long-term loyalty.
  • Product and Service Knowledge:
    • Stay informed about industry trends and CABS Heating & Air Conditioning's latest services to provide knowledgeable, effective communication to customers.
  • Collaborative Efforts:
    • Coordinate with internal teams, including customer service and technical support, to ensure seamless service experiences for all customers.
The ideal candidate should possess:
  • High school diploma or equivalent.
    • Minimum of 2+ years of phone sales and customer service experience.
    • Strong communication and interpersonal skills.
    • Basic computer skills, including proficiency with CRM software.
    • Ability to work extended hours, including evenings and weekends as required.
    • Geographic knowledge of the service area and the ability to read maps.
Preferred Qualifications:
  • Experience in the HVAC industry.
  • Previous phone sales experience.
  • Experience using Service Titan or similar CRM systems.
Benefits:
  • Health Insurance Options
    • Dental
    • Vision
  • Retirement Plan Options
    • 401(k)
  • Paid Time Off
    • 6 paid holidays
    • Birthday pay
  • Career Growth Opportunities
  • Work-Life Balance
  • Company and Team Events
  • Performance or Annual Bonuses
  • Continued Training and Certifications
  • Quick mobile-optimized application
Schedule:
  • Full Time
  • Monday - Friday: 1 pm - 6 pm
Work Location:
  • West Sacramento, CA
Why Join CABS Heating & Air Conditioning?

At CABS Heating & Air Conditioning, we value our employees as the heart of our company. You'll have the opportunity to grow your career in a supportive, family-like environment, all while contributing to the success of our business. If you have a passion for customer service and want to help clients maintain their home comfort, apply today

Apply now to become a key member of our team at CABS Heating & Air Conditioning and help drive our business forward

We foster a family-like environment where every employee is valued. As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity.

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