Primary Care Scheduler

2 weeks ago

Sullivan, United States Compass Health Network Full time

Responsibilities include, but are not limited to, scheduling new and returning client appointments, operating telephone queue, entering consumers into the EHR system, coordinate scheduling referrals from other CHN services, collecting, processing insurance information and exceptional communication to all other team members as needed all while providing great customer service. Experience with multi-line phone system, Understanding of Microsoft Teams and Outlook, and Medical office experience preferred.

This is a full-time, benefit eligible position working Monday-Friday. Travel may be required for initial training.

ESSENTIAL FUNCTIONS

Answer high volume of incoming calls from patients wanting to schedule a new appointment or reschedule an existing appointment
Schedule for multiple primary care providers in several locations
Provide excellent customer service
Ability to manage multiple computer applications using dual monitors
Understanding of Microsoft Teams and Outlook
Manage and maintain voicemail box with the expectation voicemails are returned within 15-minutes, no later than same business day
Verify address, phone number, insurance and potential need for updating annual registration paperwork at each call received
Inform patients if they need to bring anything to appointment (co-pays, insurance cards, ID, paperwork for sliding fee scale)
Inform parents or legal guardian that they must be present at the first appointment and/or if annual registration is due.
Inform patients/parent if they need to bring anything to appointment (medication bottles, shot record)
Coordinate 'triage' to determine urgency of appointment need - seeking consultation from the medical provider or clinic nurse, as needed
Coordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff.
Enter and/or run Insurance eligibility in the electronic medical record
Follow-up on patients who missed their appointment the previous day to reschedule
Monitor schedule for accuracy, cancellations, and back fill openings
Maintain current information on primary care providers schedules
Monitor and manage appointment requests, reminders, cancellations and reschedules through Phreesia software
Work closely with department and front desk staff as needed
Attend staff meetings as required
Conducts self in accordance with Compass Health Network's policies
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Other duties as assigned

High School/GED required

Experience with multi-line phone system preferred
Medical office experience preferred but not a requirement
May require travel for initial training

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is 'Inspire Hope. Promote Wellness.'

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

Competitive benefits
Advancement opportunities
Professional development
Licensure supervision
Mentor opportunities
Tuition reimbursement
Scholarship program
Employee Assistance Program
Headspace Access
Paid time off & Paid Holidays
NHSC Loan Repayment Participant
We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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