Patient Experience Specialist

5 months ago

Terre Haute, United States Union Hospital Therapy Full time
Patient Experience Specialist - Union Hospital Therapy, LLC - Terre Haute, IN

We are looking for an energetic and customer service-driven Patient Experience Specialist to join our team This position will hold the front office responsibility within our patient settings. This is a full-time, in-office position with a weekday, day shift schedule. No previous experience is needed but would be ideal to have. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team

What will you be doing in this role?

  • Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
  • Registering patients (check-in/out) and ensuring all information is complete and accurate
  • Coordinating with the patient and/or referring physician to obtain referrals
    • Documenting referrals as directed in appropriate logs
    • Scheduling initial evaluations and follow up visits to yield optimal visits per treatment plan
  • Verifying patient's insurance in advance to ensure that necessary prior authorizations by payors have been obtained
  • Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services
  • Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered
  • Collecting all monies that are due prior to each visit
    • Could include co-payments, deductibles, co-insurance, and payments on statements
  • Answering incoming telephone calls in a consistent and professional manner, with attention to detail
    • Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable
  • Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator


This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Our ideal candidate would:
  • Have a high school diploma or GED
  • Have at least a year of related experience and/or training
    • Past medical office experience is preferred but not required
  • Have the ability to stand, walk, and sit throughout the entire assigned shift
  • Have a high degree of professionalism in both written and verbal communication
  • Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
  • Have the ability to work both independently and in a team environment, without constant supervision
  • Be able to maintain confidentiality
  • Be able to adapt, learn, and multitask in a fast-paced setting
What you get from us:
  • Opportunity for important work/life balance
  • Paid time off (PTO) & paid holidays
  • A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
    • Health improvement plan opportunities to lower premium costs
  • Company-sponsored basic life/AD&D insurance and long-term disability insurance
  • 401(k) & ROTH IRA savings plans + company match with auto-enrollment after probationary period
  • Continuing professional development with CEU stipends available
  • Opportunities for growth and advancement


About ProgressiveHealth & Union Hospital Therapy, LLC:

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions and more We are dedicated to delivering superior care and improving both patient and client outcomes.With nearly 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth has been growing our footprint since 1995. Our team is experienced and focused to get the job done right

Our Union Hospital Therapy team is dedicated to providing advanced rehabilitation services for all ages in settings conducive to healing. Occupational, physical, and speech therapy services are available in our comprehensive, state-of-the-art facilities. Our therapists work with patients and physicians to develop the very best plan for recovery. Union Hospital Therapy provides its clinicians with the optimal mix of clinical resources and clinical autonomy. We endorse a hands-on, one-on-one approach to therapy and have a history of providing measurable quality care to our patients.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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