RN Supervisor, Outpatient Clinic
2 weeks ago
Your job is more than a job.
Outpatient Clinic includes: Orthopedics, Dermatology, Allergy, Rheumatology, Hand and Plastic Surgery
The RN Supervisor, Outpatient is responsible for assisting leadership in the operational performance of clinical outpatient services and/or programs. This position is accountable for the delivery of high-quality, cost-effective care to the patients. Direct and on-going communication with clinic Medical Director will be required to ensure overall program growth and adherence. This position is also responsible in assisting with analyzing, planning, implementing, evaluating, and communicating processes and programs which enhance, strengthen, and integrate services, according to the established policies of the department and LCMC.
GENERAL DUTIES
Customer Service:
Continuously displays a positive attitude that contributes to improving patient satisfaction results. Applies customer service skills consistent with LCMC's Customer Service programs. Utilizes the service recovery process to address customers' concerns or complaints. Treats all customers with dignity, respect, courtesy, and compassion. Recognizes customer needs and begins to solve problems as soon as they are apparent. Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment. Displays appropriate behaviors which focus on the customer.
Financial Stability:
Advises manager/director on current or anticipated problems. Effectively uses time and resources to accomplish their duties. Resolves conflicting matters and schedules with peers and other staff. Willingly accepts and completes assignments and in a timely fashion. Appropriately uses time and attendance system and adheres to related policies and procedures. Remains aware of possible compliance issues, specifically concerning fraud and abuse, and reports issues immediately.
Patient Throughput:
Keeps patients informed and gives periodic updates as appropriate. Within the scope of position, positively contributes to organizational goal of patient throughput.
Performance Improvement:
Actively promotes and supports LCMC's performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.). Is receptive to differing ideas and embraces change. Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively. Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.). Adheres to the Medical Center's policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner. Works on or with teams to cooperatively reach goals. Appropriately documents in accordance with departmental and organizational policies. Applies job knowledge to improve work processes.
General Duties:
Actively assists in the development of strategy related to outpatient services. Acts as an advocate to the patients, physicians, and employees. Makes recommendations for implementation prior to introduction of new technologies. Ensures that the goals and objectives of the unit are met and are consistent with those of the hospital and region. Builds, supports, and maintains strong, supportive relationships with all Physicians involved or potentially involved in the service line. Assists leadership in budget maintenance and adherence to the financial plan including supply expense control and planning for short and long-term capital needs. Assists leadership with the integration of policies, procedures, and practices including excellent staff competency development and appropriate staffing and productivity to ensure a consistent level of care. Facilitates the flow of information between individuals, departments, physicians, and leadership to progress toward organizational goals and achieve timely solutions to problems.
EXPERIENCE QUALIFICATIONS
2 years of clinical experience and Management
EPIC experience preferred
LICENSES AND CERTIFICATIONS
Valid license or temporary permit to practice professional nursing in Louisiana.
American Heart Association, Basic Life Support HeartSaver & First Aid.
SKILLS AND ABILITIES
Knowledge of communications systems
Organizational skills
Ability to greet visitors and other personnel in a friendly and courteous manner
Knowledge and ability to set-up and maintain presentation devices
WORK SHIFT:
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary
About University Medical Center
University Medical Center, a world class academic medical center in LCMC Health's incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region's safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center's legacy and our vision of becoming the epicenter of medical care, education, and research.
Your extras
- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Forget one-size-fits-all, think one-of-a-kind care.
- See opportunities, not problems - it's all about perspective.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
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