Implementation Online Ordering Specialist

Implementations Online Ordering Specialist Apply Now Implementations Online Ordering Specialist at Paytronix Newton, MA or Denver, COPaytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers. For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses. For more information, visitwww.paytronix.com .THE KIND OF PERSON WE'RE LOOKING FOR:A self-directed, confident person who can work without a great deal of structure or supervision.TheImplementation Consultant(Online Ordering) role is fitting for adetail-oriented,technicallymindedcandidatewith great communication and project management skills.In this role, you areanimportantfirst connection withour clients. You are responsible for guiding new clientsthrough the process of configuring thePaytronixOnline Ordering platform. Youwillbothdrivesome of your ownclientfacing projectsand support colleagues for others. You willsupport teammates and consult with groups acrossPaytronixin a highly collaborative team environment.THE KIND OF STUFF YOU'LL BE DOING:Leading some Online Ordering client deployments, including the management of project schedules and regular client status callsSupport Project Managers and other Implementations Consultants in the deployment of the Online Ordering platform as part of a larger projectLearning and emplying a high level of expertise around Paytronix Online Ordering technology to configure software for clients based on clients requirementsMitigating risk to implementations projects and working to proactively communicate said risksManaging Financial Force data related to your launch projects, including expected Launch DatesWorking together in a team environment both internally and externally with client and partner teamsBuilding rapport and relationships with key stakeholders in client organizationsCommunicating effectively and professionally in person, over the phone and through emailOccasionally working with the Paytronix engineering team on feature requirements, voice of the customer and testingTraveling less than 5% out of the Boston-based office. Traveling less than 10% out of the Denver-based officeTHE KIND OF EXPERIENCE YOU'LL NEED:Excellent interpersonal communication skills and the ability to build rapport with a wide range of personalities3 years or more oftechnical client-facing experienceTechnically minded and detail-oriented background with a passion for problem solvingBS or BA degree and/or relevant work experience within the computer and/or IT industryWell-honed verbal and written communication skillsProficiency with Microsoft Windows applications, IT networking experienceTHE KIND OF EXTRA STUFF THAT WOULD BE NICE:Experience in the restaurant industry, online ordering and/or with point-of-sale systemsKnowledge of software development and testingAccount management experience with customersExperience with Salesforce and Financial ForceMedical -- Choose from 3 Medical Plans (PPO, HMO, and High-Deductible)Dental - Select from 2 Dental plans, including adult OrthodonticsCompany paid Life Insurance, Short-Term Disability (STD) and Long-Term Disability (LTD)401K with generous company match; 2-year vestingAre you able to work in our office in Newton, MA or Denver, CO? *-- Are you legally authorized to work in the US? *--Will you, now or in the future, require sponsorship for employment visa status? (E.G. H-1B Visa Status) *--For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Paytronixs Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 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Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Paytronixs Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.Gender Please select Gender Are you Hispanic/Latino? Please select Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 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