ServiceNow Business Analyst
3 days ago
LightFeather is seeking a ServiceNow Business Analyst who will be responsible for translating business needs into scalable, automated ServiceNow solutions that improve service delivery, visibility, and operational efficiency. This role requires deep experience in business analysis, ITSM/ITOM processes, and hands-on familiarity with the ServiceNow platform, including configuration, reporting, and workflow optimization. This role offers the opportunity to support high-impact federal IT modernization effortsconnecting people, process, and technology to streamline mission-critical services in a secure, enterprise environment. Location: Remote (U.S.) Job Type: Full Time Citizenship: U.S. Citizenship Clearance Requirement: Active Secret Clearance Key Responsibilities Collaborate with business and technical stakeholders to capture, analyze, and document business requirements, user needs, and use cases for ServiceNow solutions. Analyze existing workflows and processes, identify bottlenecks or gaps, and recommend improvements and automation opportunities within ITSM, ITOM, and CMDB modules. Translate business requirements into functional specifications and support configuration and customization of ServiceNow applications, forms, workflows, dashboards, and reports. Develop and execute test plans and test cases; validate configurations and enhancements to ensure ServiceNow solutions perform as intended and meet acceptance criteria. Serve as a primary liaison between business users and technical teamsfacilitating working sessions, demos, and reviews; gathering feedback; and ensuring alignment and stakeholder satisfaction. Create and maintain clear, comprehensive documentation including process maps, user stories, functional requirements, and technical handoff materials to support ongoing operations and continuous improvement. Required Qualifications Active Secret Clearance 5+ years of experience as a Business Analyst, including at least 2+ years working directly with ServiceNow. Strong understanding of ServiceNow ITSM, ITOM, and CMDB modules and platform capabilities. Experience working within Agile environments and familiarity with Agile tools such as JIRA or Azure DevOps. Demonstrated proficiency in requirements gathering, process mapping, and creation of high-quality business and technical documentation. Familiarity with ServiceNow scripting and configuration concepts (e.g., JavaScript, Glide API) and experience with dashboard and report creation. Strong analytical, problem-solving, and critical-thinking skills with the ability to translate complex business needs into practical technical solutions. Excellent written and verbal communication skills, with the ability to build trust and collaborate effectively across technical and business teams. Preferred Qualifications ServiceNow Certified System Administrator (CSA) or equivalent ServiceNow certification. Experience with ServiceNow integrations using REST/SOAP APIs. Familiarity with Microsoft Power Platform tools (Power BI, PowerApps, Power Automate). Background supporting federal government environments. Knowledge of ITIL best practices and IT service management processes. Why Join LightFeather? At LightFeather, youre not just taking a job, youre joining a mission-focused team delivering innovative, secure solutions that directly support federal agencies and the people they serve. Youll work on meaningful ServiceNow modernization initiatives that challenge you to think critically, automate intelligently, and continuously improve how government IT services are delivered. #J-18808-Ljbffr
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Business Analyst
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Alexandria, United States Ibis Public Sector Full timeIbis Public Sector is seeking a Business Analyst to support the Join Cyber Defense Collaborative (JCDC) Production Team in the transformation from a legacy SharePoint environment to ServiceNow. This role will act as a bridge between business users and technical developers, ensuring the new system is intuitive, efficient, and aligned with evolving operational...
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ServiceNow Business Analyst — Federal Defense
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Alexandria, United States Ibis Public Sector Full timeA government services corporation is seeking a Business Analyst in Virginia to bridge business users with developers in transitioning to ServiceNow. Responsibilities include gathering requirements, facilitating user testing, and supporting transition activities. Candidates must have an active DHS Top Secret Clearance and experience with ServiceNow or similar...
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Alexandria, United States LightFeather Full timeServiceNow Architect LightFeather is seeking a ServiceNow Architect to lead the design and delivery of enterprise-scale ServiceNow solutions. This position serves as the primary technical authority on the platform, engaging frequently with clients, mentoring developers, and ensuring alignment with both program objectives and ServiceNow best practices. This...
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Alexandria, United States Anonymous Employer Full timePosition Overview: This role will work closely with our Technology & Innovation Architect and Business Analyst to understand and define agile requirements and drive entire SLDC process from design to building ServiceNow-based solutions. Responsibilities: The Developer will be responsible for: Gathering Requirements, Analysis, Design, UI, Workflow and...
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Alexandria, United States Swingtech Full timeAbout SwingtechSwingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency,...
