Onsite Client Support Specialist, Medical Devices

5 months ago

Nashville, United States KARL STORZ Full time

**Onsite Client Support Specialist, Medical Devices - Nashville, TN** Location **Nashville, TN** Employment Duration **Employee Full Time** Shift **Mon-Fri, 8 hour day** * Face-to-face client support, including Operating Room, Sterile Processing Department and Biomed

* Daily maintenance and management of the clients KARL STORZ devices

* Maintain the instrument sets so they are always in excellent working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; trouble shoot video and instrument issues in the Operating Room; inspection of the instruments and documentation of their functionality

* Training and education of KARL STORZ devices and/or services for the Operating Room and supporting departments

* Identifying process improvement opportunities and designing workflows to improve efficiencies and reduce repair costs

* Tasks will vary depending on the agreement with the account and will generally include:

+ KARL STORZ video tower / system set-up and support;

+ Inspection, repair, troubleshooting and replacement of KARL STORZ devices;

+ Monitoring, reporting and facilitating repair/ exchange transactions;

+ Transporting, cleaning/sterilization and packaging of KARL STORZ instruments after use.

* A minimum education level of a high-school diploma

* 0-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management

* Possess exceptional organizational skills and the ability to multi-task

* MS Office - proficient user as role will need to work with Excel spreadsheets and reporting

* Role requires the completion a drug screening for safety sensitive positions

**Vaccine requirements at KARL STORZ due to COVID-19**

KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or *sincerely held* religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please to learn more about our overall response to COVID-19. * Medical / Dental / Vision including a state of the art wellness program and pet insurance, too*

* 3 weeks vacation, 10 holidays plus paid sick time*

* 401K retirement savings plan providing a match of 60% of the employees first 6% contribution

* Section 125 Flexible Spending Accounts

* Life, STD, LTD & LTC Insurance

* Tuition reimbursement of up to $5,250 per year

* Fitness reimbursement up to $200 annually

* Employee referral program of up to $2,000 per hire

* And much more

**Equal Employment Opportunity &** **Reasonable Accommodation** **Statement**

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

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