Customer Experience Associate- HMSA

CUSTOMER INTERACTIONDeliver an outstanding customer-centric experience at the HMSA Center. Strive to meet and surpass customer expectations while effectively communicating HMSA's dedication to service excellence.Foster lasting relationships with HMSA's members and other consumers by acting as their reliable advisor, ensuring commitments are...

This role is onsite. Ideal candidate will need to reside in Hawaii.Customer advocate role supporting our members and providers, facilitating care and service. This is a service position providing assistance to Magellan's members, providers, and clients regarding various aspects of our programs, policies, and procedures. Responsibilities include handling...

CUSTOMER EXPERIENCE Provide all customers with an exceptional customer-focused and positive HMSA Center experience. Ensure that the experience meets the customer's needs and exceeds their expectations. Communicate and promote HMSA's brand message and commitment to service excellence. Build enduring relationships with HMSA's customers/members and other...

CUSTOMER EXPERIENCE Provide all customers with an exceptional customer-focused and positive HMSA Center experience. Ensure that the experience meets the customer's needs and exceeds their expectations. Communicate and promote HMSA's brand message and commitment to service excellence. Build enduring relationships with HMSA's customers/members and other...

Position OverviewThis role operates within a hybrid work model and is essential for fostering connections with employer groups. Compensation Range: $68,000 - $133,000, with eligibility for performance-based bonuses.Key Responsibilities:This position acts as the primary liaison for HMSA, focusing on identifying, engaging, and nurturing relationships with...

Assists with and/or performs operational quality measures as assigned for limited lines of business and document errors with assistance by: Applying basic knowledge of HMSA's benefits and their application Reviewing provider contracts/rates and compare them to "Plan Benefits" to ensure that HMSA's payment or denial agrees with both the provider contract...

Audit and review operational quality measures as assigned for All Private Business and/or FEP lines of Business and document errors without assistance and assist other staff in resolving audit issues errors noting the probable cause or causes, impact to HMSA (if applicable) and recommendations for correction. Skills and knowledge required...

Audit and review operational quality measures as assigned for All Private Business and/or FEP lines of Business and document errors without assistance and assist other staff in resolving audit issues errors noting the probable cause or causes, impact to HMSA (if applicable) and recommendations for correction. Skills and knowledge required includes: Applying...

Job Summary Hybrid Work Environment - Must reside in Hawaii Responsible to support the development and implementation of required activities to ensure compliance with Centers for Medicare and Medicaid Services (CMS) requirements and mandates, that ensures compliance with Medicare contracting and reporting requirements. Coordinate operational activities with...

Job Title: Compliance Coordinator at HMSAJoin our team as a Compliance Coordinator at HMSA. In this role, you will be responsible for organizing auditing and monitoring activities to ensure compliance with regulations and standards. Your main duties will include gathering, auditing, and monitoring documentation, analyzing privacy incidents, and conducting...

Monitor, track and analyze legislation introduced at the state levelGenerate weekly Executive Summary Report of key legislation. Develop and distribute weekly updates to HMSA executive staff throughout the legislative session. Monitor legislative hearings and meetings as needed. Conduct legislative research and compile summary reports on state and national...

Quality Improvement LeadershipLead and oversee HMSA's comprehensive Quality Improvement initiatives, ensuring alignment with accreditation, regulatory, and program standards (e.g., NCQA, Med-QUEST, CMS, OPM, etc.). Direct project teams and provide expert guidance throughout the phases of planning, development, execution, and assessment to guarantee that...

Position OverviewCompensation Range: $51,124- $74,293 In alignment with the goals and vision of HMSA, this role focuses on designing and implementing impactful training initiatives for the Customer Relations division. The trainer will evaluate departmental requirements and identify areas for enhancement, providing guidance and support to elevate team...

Position OverviewCompensation Range: $51,124- $74,293 In alignment with the mission and vision of HMSA, this role is dedicated to the design and implementation of impactful training initiatives for the Customer Relations team. The focus will be on identifying departmental needs and addressing skill gaps through tailored coaching and consulting.Essential...

Monitor, track and analyze legislation introduced at the state levelGenerate weekly Executive Summary Report of key legislation. Develop and distribute weekly updates to HMSA executive staff throughout the legislative session. Monitor legislative hearings and meetings as needed. Conduct legislative research and compile summary reports on state and national...

Job Title: Financial Operations Manager at HMSA Employees Federal Credit Union Location: Honolulu, Oahu Salary Range: $57,629 - $88,159 About the Company: HMSA is a well-established financial institution dedicated to providing excellent credit union services. Job Overview: In the role of Financial Operations Manager at HMSA Employees Federal Credit...

Job Title: Financial Operations Manager at HMSA Employees Federal Credit Union Location: Honolulu, Oahu Salary Range: $57,629 - $88,159 About the Company: HMSA is a reputable financial institution committed to delivering exceptional credit union services. Job Overview: In the role of Financial Operations Manager at HMSA Employees Federal Credit Union,...

Job Title: Financial Operations Manager at HMSA Employees Federal Credit Union Location: Honolulu, Oahu Salary Range: $57,629 - $88,159 About the Company: HMSA is a well-established financial institution dedicated to providing excellent credit union services. Job Overview: In the role of Financial Operations Manager at HMSA Employees Federal Credit...

This role is onsite. Ideal candidate will need to reside in Hawaii. Customer advocate role supporting our members and providers, facilitating care and service. This is a service position providing assistance to Magellan's members, providers, and clients regarding various aspects of our programs, policies, and procedures. Responsibilities include handling...

Position OverviewThe Senior Cyber Security Risk Management Leader is responsible for overseeing and directing the comprehensive IT Risk Management program at HMSA. This role is pivotal in ensuring the organization adheres to best practices and industry standards in cyber security risk management.Key ResponsibilitiesCyber Security Risk Management: Lead and...