Brokerage Customer Service Specialist

3 weeks ago

Little Rock, United States Transplace Full time

** Brokerage Customer Service Specialist**

**Job Category****:** Admin & Support **Requisition Number****:** CUSTO004983 Showing 1 location **Job Details**

**Description**

**PRIMARY JOB ACCOUNTABILITIES**

* Freight Covered Every Day (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures)

* Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)

* Carrier Relationship (Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling and management of difficult situations, etc.)

* Financial Procedures and Operating Metrics (Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)

**ESSENTIAL FUNCTIONS AND TASKS**

* Ensure automated routing guide assignment/tender is accepted in Standard Routing Guide (SRG).

* Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Coordinator

* Monitor shipments and revise when necessary based on changing shipper, customer, and carrier needs.

* Review and correct EDI 214 errors

* Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty

* Update load status in system, e.g. loaded, pick-up, delivery, empty, etc

Proactively notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary

* Correspond with customer and carrier regarding detention and other accessorial information

* Utilize TMS to actively manage on-time performance and automation objectives

* Identify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customer

* Additional Responsibilities Regarding Customer and Carrier Relationships

* Request EDI set-up on newly contracted carriers and set-up Carrier Portal/FAM log-ins.

* Lead training sessions for Carrier Contacts as necessary on Carrier Portal.

* Set-up new customer and vendor users on the TMS, leveraging knowledge of customer business practices and workflow

**SKILLS**

* Intermediate Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time, calculate margin revenue and total cost of shipment)

* Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers)

**EXPERIENCE**

* 1 2 Years of Customer Service Experience

* Bachelors degree may be substituted for work experience requirements

**EDUCATION**

* High School Diploma/ GED is required

**ABOUT TRANSPLACE**

Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.

Follow the company on Twitter, Facebook and the Transplace Industry Blog:

**EQUAL OPPORTUNITY EMPLOYER**

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Customs Brokerage Manager

    6 days ago

    Little Ferry, United States Coda Search│Staffing Full time

    Import Manager of Customs Brokerage Operations, you will be responsible for the growth and development of the Customs Brokerage Operations. QUALIFICATIONS:U.S. Customs Broker License5+ years’ experience in Customs Brokerage OperationsManagerial or supervising leadership experience Strong understanding of US Customs and related laws, regulations and...

  • Customs Brokerage Manager

    6 days ago

    Little Ferry, United States Coda Search│Staffing Full time

    Import Manager of Customs Brokerage Operations, you will be responsible for the growth and development of the Customs Brokerage Operations. QUALIFICATIONS: U.S. Customs Broker License 5+ years’ experience in Customs Brokerage Operations Managerial or supervising leadership experience Strong understanding of US Customs and related laws, regulations and...

  • Customs Brokerage Manager

    1 week ago

    Little Ferry, United States Coda Search│Staffing Full time

    Import Manager of Customs Brokerage Operations, you will be responsible for the growth and development of the Customs Brokerage Operations. QUALIFICATIONS:U.S. Customs Broker License5+ years’ experience in Customs Brokerage OperationsManagerial or supervising leadership experience Strong understanding of US Customs and related laws, regulations and...

  • Customer Service Specialist

    2 months ago

    Little Rock, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO023420 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...

  • Unit Customer Service Specialist

    1 week ago

    Little Rock, United States Baptist Health of Arkansas Full time

    The Unit Customer Service Specialist / Secretary carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Greet new and existing patients upon their arrival to the unit. Provide a welcome round to the hospital Customer Service Specialist, Customer Service, Specialist, Retail, Healthcare, Patient

  • Compliance Specialist

    2 months ago

    Little Rock, United States Stephens Full time

    Ongoing management training regarding Registration and New Accounts. Maintain current knowledge of investment industry practices and regulations through regular review of appropriate publications, evaluating their applicability to the company and ins Compliance Specialist, Compliance, Specialist, Registration, Database, Brokerage, Healthcare

  • Unit Customer Service Specialist

    1 week ago

    Little Rock, United States Baptist Health Full time

    Shift: Day Working Hours: Monday -Thursday 7a-7p Summary: The Unit Customer Service Specialist / Secretary carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Greet new and existing patients upon their arrival to the unit. Provide a welcome round to the hospital for each patient. Schedule patient appointments....

  • Unit Customer Service Specialist

    2 weeks ago

    Little Rock, United States Baptist Health Full time

    Shift: Night Working Hours: 7p - 7a Summary: The Unit Customer Service Specialist / Secretary carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Greet new and existing patients upon their arrival to the unit. Provide a welcome round to the hospital for each patient. Schedule patient appointments. Answer call...

  • Unit Customer Service Specialist

    1 month ago

    Little Rock, United States Baptist Health Full time

    Shift: Day Working Hours: 0630-1900 Summary: The Unit Customer Service Specialist carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Must have knowledge of medical terminology, must be self-motivated, & be able to exercise sound judgment in response to inquiries by patients & visitors. Must be able to prioritize...

  • Unit Customer Service Specialist

    3 weeks ago

    Little Rock, United States Baptist Health Full time

    Shift: Day Working Hours: 0630-1900 Summary: The Unit Customer Service Specialist carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Must have knowledge of medical terminology, must be self-motivated, & be able to exercise sound judgment in response to inquiries by patients & visitors. Must be able to prioritize...

  • Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)

    3 weeks ago

    Little Rock, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)** **Department:** Ops-Hourly **Location:** Little Rock, AR **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...

  • Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)

    3 weeks ago

    Little Rock, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)** **Department:** Ops-Hourly **Location:** Little Rock, AR **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...

  • Unit Customer Service Specialist

    4 days ago

    Little Rock, Arkansas, United States Baptist Health Full time

    Shift: Day Working Hours:Summary:The Unit Customer Service Specialist carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Must have knowledge of medical terminology, must be self-motivated, & be able to exercise sound judgment in response to inquiries by patients & visitors. Must be able to prioritize tasks...

  • Transportation Brokerage Branch Manager

    3 weeks ago

    Little Rock, Arkansas, United States Watco Companies, Inc. Full time

    This position will have competitive salary with bonus opportunities.The Branch Manager of Highway Logistics will be responsible for the sales and operations of Brokerage Services. It will be critical for this leader to develop a sales culture to drive growth. This position has broad responsibilities including hiring, training, and Profit and Loss...

  • Transportation Brokerage Branch Manager

    4 weeks ago

    Little Rock, Arkansas, United States Watco Companies, Inc. Full time

    This position will have competitive salary with bonus opportunities.The Branch Manager of Highway Logistics will be responsible for the sales and operations of Brokerage Services. It will be critical for this leader to develop a sales culture to drive growth. This position has broad responsibilities including hiring, training, and Profit and Loss...

  • Transportation Brokerage Branch Manager

    4 days ago

    Little Rock, Arkansas, United States Watco Companies, Inc. Full time

    This position will have competitive salary with bonus opportunities.The Branch Manager of Highway Logistics will be responsible for the sales and operations of Brokerage Services. It will be critical for this leader to develop a sales culture to drive growth. This position has broad responsibilities including hiring, training, and Profit and Loss...

  • Storage Customer Service Specialist

    3 weeks ago

    Little Rock, United States Mini Mall Storage Properties Full time

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and...

  • Customer Care Specialist

    1 month ago

    Little Rock, United States Bert Black Full time

    Elevate your career with Bert Black Service Companies! We're on the lookout for a dynamic individual to join our team as a Customer Care Specialist - Customer Service Rep in Pine Bluff, AR. You'll enjoy a competitive salary ranging from $32,000 to $42,000 annually, coupled with an extensive benefits package. This includes health, dental, vision, a flexible...

  • Customer Care Specialist

    3 weeks ago

    Little Rock, United States Bert Black Full time

    Elevate your career with Bert Black Service Companies! We're on the lookout for a dynamic individual to join our team as a Customer Care Specialist - Customer Service Rep in Pine Bluff, AR. You'll enjoy a competitive salary ranging from $32,000 to $42,000 annually, coupled with an extensive benefits package. This includes health, dental, vision, a flexible...

  • Customer Experience Specialist

    4 weeks ago

    Little Rock, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...