Medical Assistant
1 day ago
Level
Experienced
Job Location
PPG TNA Main Clinic - Fort Worth, TX
Position Type
Full Time
Education Level
2 Year Degree
Travel Percentage
Up to 50%
Job Shift
Day
Job Category
Health Care
Description
Company Overview:
PPG Health and SNG Dialysis are rapidly growing integrated healthcare organizations serving the Dallas- Fort Worth, Houston, San Antonio and outlying areas. Through partnerships with primary care and specialty practices, PPG & SNG serve the community with exceptional quality care and access to a wide variety of medical specialties.
Primary Responsibilities:
- Phone management with patients' parents and other customers, chart review, care coordination, triage, and problem management.
- Work closely with triage team to provide high quality, efficient care to patients and their families.
- Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care.
- Discuss patient and family concerns over the phone and/or via the electronic health record.
- Provide patient/family with instructions as provided by their physician.
- Communicate lab & other test results to families.
- Assist with medication refills per division specific protocol.
- Assist providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, and medication preauthorization.
- Communicate adjustments or changes in treatment plans to families as instructed by physician.
- Assist providers with patient and customer communication.
- Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols).
- Report significant changes in patient condition or other pertinent patient information to the care provider.
- Actively participate in triage customer service improvement initiatives.
Skills / Requirements:
- Completion of a certified Medical Assistant
- Previous telephone/triage experience
- Demonstrated experience in a pediatrics or family practice setting
- Previous EMR and scheduling experience with E Clinical a plus
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