Medical Assistant

1 day ago


Fort Worth, United States PPG Health Full time
Job Details

Level
Experienced

Job Location
PPG TNA Main Clinic - Fort Worth, TX

Position Type
Full Time

Education Level
2 Year Degree

Travel Percentage
Up to 50%

Job Shift
Day

Job Category
Health Care

Description

Company Overview:

PPG Health and SNG Dialysis are rapidly growing integrated healthcare organizations serving the Dallas- Fort Worth, Houston, San Antonio and outlying areas. Through partnerships with primary care and specialty practices, PPG & SNG serve the community with exceptional quality care and access to a wide variety of medical specialties.

Primary Responsibilities:
  • Phone management with patients' parents and other customers, chart review, care coordination, triage, and problem management.
  • Work closely with triage team to provide high quality, efficient care to patients and their families.
  • Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care.
  • Discuss patient and family concerns over the phone and/or via the electronic health record.
  • Provide patient/family with instructions as provided by their physician.
  • Communicate lab & other test results to families.
  • Assist with medication refills per division specific protocol.
  • Assist providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, and medication preauthorization.
  • Communicate adjustments or changes in treatment plans to families as instructed by physician.
  • Assist providers with patient and customer communication.
  • Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols).
  • Report significant changes in patient condition or other pertinent patient information to the care provider.
  • Actively participate in triage customer service improvement initiatives.
Qualifications

Skills / Requirements:
  • Completion of a certified Medical Assistant
  • Previous telephone/triage experience
  • Demonstrated experience in a pediatrics or family practice setting
  • Previous EMR and scheduling experience with E Clinical a plus

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