Client Access Representative

1 month ago

Hannibal, United States Burrell Behavioral Health Full time
Job Description:

Job Title: Client Access Representative
Location: Hannibal, MO
Department: Clarity Healthcare
Employment Type: Full Time
Shift: Monday - Friday

Job Summary:
Are you a passionate and dedicated Client Access Representative looking to make a positive impact in the lives of patients? Join our team at Clarity Healthcare as a Client Access Representative

As a Client Access Representative, you'll be responsible for performing complex clerical support functions within clinician office practices, ensuring high levels of public contact with clients/patients. You'll provide excellent customer service, consistently meeting or exceeding department goals and expectations. Our ideal candidate is passionate about client interaction, thrives under pressure, and possesses excellent communication and organizational skills.

Hannibal, Missouri, is special for its historical significance as Mark Twain's boyhood home, scenic location along the Mississippi River, affordable living, and tight-knit community spirit. It offers career opportunities, including in dentistry, and a high quality of life with its blend of charm, natural beauty, and community engagement. Join us in making a difference in the lives of individuals who seek our services

Position Perks & Benefits:
  • Employee benefits package - health, dental, vision, retirement, life, & more**
  • Competitive 401(k) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees
  • Company-paid basic life insurance
  • 29 Days of PTO for Full-Time employees
  • Emergency Medical Leave Program
  • Flexible Spending Accounts - healthcare and dependent child-care
  • Health & Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Mileage Reimbursement
Key Responsibilities:
  • Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.
  • Schedule clinicians' appointments and confirm client benefits and eligibility.
  • Manage appointment changes, cancellations, and no-shows according to the established process.
  • Work with clients, families, and staff to resolve any problems during the visit.
  • Request, prepare, and ensure the completeness of client health records.
  • Collect payments, provide receipts, and ensure transactions are accurately recorded.
  • Verify and coordinate client referrals.
  • Manage the electronic medical records system effectively.
  • Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
  • Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
  • Participate in quality improvement programs and service monitoring initiatives.
  • Perform additional duties and projects as assigned by leadership.
Education and/or Experience Qualifications:
  • High school diploma or GED required.
  • Previous customer service experience preferred.
Additional Qualifications:
  • Excellent oral, written, and interpersonal communication skills.
  • Strong customer service orientation.
  • Ability to multitask while maintaining a team player mentality.
  • Excellent organization and typing skills.
  • Reliable transportation to the assigned area.

Supervisory Requirements:
None

Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive, and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.

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