Patient Services Representative

3 weeks ago

Oakland, United States Asian Health Services Full time

Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture. Our approach to wellbeing focuses on "whole patient health," which is why we provide more than primary care services, including mental health, case management, nutrition, and dental care to more than 50,000 patients in English and 15 languages: Korean, Lao, Burmese, Mandarin, Cantonese, Spanish, Portuguese, French, Mien, Karen, Mongolian, Karenni, Tagalog, Khmer, and Vietnamese. We offer medical, dental, and mental health services for all ages.

LOCATION: Rolland & Kathryn Lowe Medical Center

JOB SUMMARY:

The Patient Services Representative (PSR) performs all the administrative services relating to the checking in and checking out of patients and provides general support services for the unit as described herein. Thus, the PSR plays a key role in creating and maintaining a welcoming environment for patients; ensuring efficient and expedient patient flow, and implementing providers' follow-up instructions with the patients.

Essential Job Functions

    • Greets and registers patients.
    • Follows up and carries out insurance verification and policy requirements, updates system information, verifies the financial status of patients and provides fee information.
    • Answers incoming phone calls. Responsible for responding to patient telephone calls for changing appointments and rescheduling patient appointments when a provider is out.
    • Collects and posts payments as needed.
    • Provides general information (e.g., client limits of insurance and payment responsibilities of the client for services) and assistance to all visitors in the waiting room.
    • Schedules appointments as needed; maintains the appointment reminder notification system for patients needing to be scheduled for follow-up appointments.
    • Rotates through various components (e.g. PEDS, Radiology/Allied Health, adults, lobby, and ARC).
    • Process referrals for patients, explain procedures, and inputs the referral into the electronic health records system.
    • Follow through with no-show patients per protocol.
    • Provides patient information to the nursing staff for medication refills.
    • Participates in orientation and training of new staff.
    • Reviews inbox daily and respond to tasks and PTAs in the electronic health records system.
    • Provides backup for other support services functions as needed.
    • Other duties that the supervisor might require.
Minimum Qualifications
    • High school diploma or GED required and two years' work-related experience in a clinic setting; or equivalent combination of education and experience
Preferred Qualifications
    • Bilingual/bicultural in an Asian language preferred.
    • Commitment to working in the Asian community, to community health care with familiarity with community health clinics preferred.


$26.54 - $27.75 an hour

BENEFITS:

Medical, Dental, Vision premiums 100% paid by AHS

12 Vacation Days

12 Sick Days

12 Holidays and 3 Floating Holidays

3% 403B Employer Contributions and up to 2% Employee Match Contribution

Transportation Benefit Paid by AHS

FSA/Dependent Care Assistance

Long Term Disability

  • Patient Service Representative

    7 months ago

    Oakland, United States ZOLL LifeVest Full time

    Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable...

  • Patient Services Representative

    2 months ago

    Oakland, United States Avispa Technology Full time

    Patient Services Representative 2679116 A leading medical institution is seeking a Patient Services Representative. Patient Services Representative Pay and Benefits: * Hourly pay: $25/hr * Worksite: Leading medical institution, Oakland, CA 94609 * W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL * 40 hours/week, 6 Month...

  • Temporary Patient Access Representative

    3 weeks ago

    Oakland, United States BAART Programs Full time

    Description Position at BAART Programs TEMPORARY Full Time Patient Access Representative / Patient Account Representative BAART Program is looking for hard-working and conscientious Patient Access Representative/ Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily...

  • Patient Support Specialist

    1 week ago

    Oakland, California, United States Asian Health Services Full time

    About the RoleWe are seeking a highly skilled and compassionate individual to fill the position of Patient Services Representative. As a key member of our team, you will play a vital role in ensuring efficient patient flow, implementing providers' instructions, and maintaining a welcoming environment for our patients.

  • Customer Service Representative

    1 week ago

    Oakland, California, United States Coast Guard Community Services Command Full time

    Job OverviewThe Coast Guard Community Services Command is seeking a Customer Service Representative to join their team.Salary and Benefits$16.00 per hour, with a comprehensive benefits package including holiday pay, medical/dental/vision insurance, flexible/dependent spending account, pension plan, short term/long term disability, tuition assistance, and...

  • Patient Services Operations Manager

    2 weeks ago

    Oakland, California, United States Asian Health Services Full time

    About the RoleWe are seeking a skilled and experienced Patient Services Operations Manager to join our team at Asian Health Services.This role is responsible for supervising and managing the day-to-day operations of the front office, ensuring that all staff members are working efficiently and effectively to provide excellent patient care.

  • Customer Service Representative

    1 week ago

    Oakland, California, United States Coast Guard Community Services Command Full time

    OverviewThe Coast Guard Community Services Command is a dynamic organization that values excellent customer service. We are seeking an experienced Customer Service Representative to join our team in Alameda, CA.

  • Patient Services Representative II

    2 weeks ago

    Oakland, United States Sutter Health Full time

    We are so glad you are interested in joining Sutter Health! Organization: SEBMF-East Bay Medical Foundation Position Overview: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules...

  • Customer Service Representative

    1 week ago

    Oakland, California, United States Sherwin-Williams Full time

    About Sherwin-WilliamsSherwin-Williams is a leader in the paint and coatings industry, committed to delivering high-quality products and exceptional customer service.We are seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing outstanding service to our customers,...

  • Customer Service Representative

    1 week ago

    Oakland, California, United States KFC North Bay Full time

    About the RoleWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team at KFC North Bay. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service, preparing our world-famous food to exacting standards, and maintaining a clean and welcoming environment for our guests.

  • Customer Service Representative Lead

    2 weeks ago

    Oakland, California, United States Whole Foods Full time

    About the Role: We are seeking a highly skilled Customer Service Representative Lead to join our team at Whole Foods Market. In this role, you will be responsible for leading and developing a team of customer service representatives, ensuring that they provide exceptional customer experience and meet or exceed sales targets.

  • Customer Service Representative

    5 months ago

    Oakland, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 8000 San Leandro St, Oakland, California 94621 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Client Service Representative

    6 days ago

    Oakland, United States EAST BAY SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS Full time

    Job DetailsJob LocationTheodore B. Travers Family Veterinary Clinic - Oakland, CAPosition TypeFull TimeSalary Range$22.00 - $24.00 HourlyJob CategoryCustomer ServiceDescriptionEast Bay SPCA (EBSPCA) is a 501(c)3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. We strive to eliminate animal cruelty, neglect, and...

  • Customer Service Representative

    2 weeks ago

    Oakland, California, United States Public Storage Full time

    Public Storage is seeking a highly motivated Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on answering customer inquiries, resolving issues, and ensuring a positive experience for our customers.Key...

  • Client Service Representative

    4 months ago

    Oakland, United States EAST BAY SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS Full time

    Job DetailsJob Location Theodore B. Travers Family Veterinary Clinic - Oakland, CA Position Type Full Time Salary Range $22.00 - $24.00 Hourly Job Category Customer Service Description East Bay SPCA (EBSPCA) is a 501(c)3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. We strive to eliminate animal cruelty, neglect,...

  • Customer Service Representative

    3 days ago

    Oakland, United States PPC Logistics Full time

    SUMMARY / OBJECTIVE:The Customer Service Representative must have the ability to troubleshoot and become first point of contact for PCC's customers seeking help with timely delivery. Establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results-oriented solutions.DUTIES AND...

  • Customer Service Representative

    4 days ago

    Oakland, United States PPC Logistics Full time

    SUMMARY / OBJECTIVE:The Customer Service Representative must have the ability to troubleshoot and become first point of contact for PCC's customers seeking help with timely delivery. Establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results-oriented solutions.DUTIES AND...

  • Customer Service Representative

    5 days ago

    Oakland, United States PPC Logistics Full time

    SUMMARY / OBJECTIVE:The Customer Service Representative must have the ability to troubleshoot and become first point of contact for PCC's customers seeking help with timely delivery. Establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results-oriented solutions.DUTIES AND...

  • Customer Service Representative

    3 days ago

    Oakland, United States PPC Logistics Full time

    SUMMARY / OBJECTIVE:The Customer Service Representative must have the ability to troubleshoot and become first point of contact for PCC's customers seeking help with timely delivery. Establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results-oriented solutions.DUTIES AND...

  • Customer Service Representative

    3 days ago

    Oakland, United States University of California Office of the President Full time

    Apply for JobJob ID74511LocationOaklandFull/Part TimeFull TimeAdd to Favorite JobsEmail this Job Job Posting For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP UC OFFICE OF THE PRESIDENTAt the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer Prize...