Automotive Customer Service Reps

4 weeks ago

Chicago, United States McGrath Acura of Downtown Chicago Full time

Overview Automotive Customer Service Reps role at McGrath Acura of Downtown Chicago. We are seeking EXPERIENCED Service BDC Appointment Setters to work in our busy dealership call center, handling a large volume of calls and internet requests, scheduling service appointments, and following up with customers after service. Job Responsibilities - Service BDC Appointment Setter Work in our busy call center to answer a large volume of calls and internet requests, schedule/reschedule auto repair/service appointments, follow up with customers after service has been completed to ensure their satisfaction, and more. Respond to a large volume of internet appointment leads via inbound and outbound calls and emails Make outgoing lead-based calls to ask customers to come to the dealership for service repairs and maintenance Participate in phone campaigns like calling customers whose brakes were close to needing replacement on their last visit, warranty reminders, safety recalls, etc. Be enthusiastic and provide excellent customer service Successfully manage tasks in a fast-paced environment Establish individual sales goals Job Requirements - Service BDC Appointment Setter Required: At least 2 years of automotive BDC experience Excellent customer service, communication and computer skills Must be a team participant Must have a good work ethic, a positive attitude and be a person of integrity Teachable, receptive to new ideas, flexible, and comfortable with change Professional appearance Valid driver's license and acceptable MVR Full-time Benefits Excellent performance driven income including commission and bonuses Medical, dental, and vision insurance 401(k) with match Paid vacation Employee discounts Career advancement opportunities #J-18808-Ljbffr

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