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Assistant Retail Sales Leader
3 months ago
It's a great time to join AAA The Auto Club Group JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Position Description Primary Duties and Responsibilities: Assist the Retail Sales Leader in driving sales and service goal achievement across all ACG product lines within the assigned geography. Develop plans to execute day-to-day transactions to ensure successful branch operations. Assist in the development, implementation and monitoring of annual operation strategies and growth initiatives. Accountable for supporting the attainment of agency, product, revenue, and service goals for assigned retail locations by coaching and developing captive agents and branch staff. Support the analysis of local sales markets and the execution of business plans designed to grow, protect and diversify relationships with current and potential customers. Responsible for assisting the Retail Sales Leader in the management of headcount and net gain for all positions in assigned geography. Ensure in-depth understanding of all company and line of business policies and procedures. Participate in ACG's Field Leadership Development Program and complete all required curriculum in communicated timeframe according to program guidelines. Build relationships and interact with line of business partners from travel, membership and financial services. Maintain a solid understanding of all branch level operations (facilities, cash management). Maintain ongoing knowledge of regulatory changes that may affect sales and service. Work with Human Resource and other necessary departments to onboard new sales agents and member service representatives. Conduct site visits to connect with agents and address all training, operational and sales needs. Provide input and guidance on the dynamics of assigned insurance or travel products/services. Coach agents in compensation, bonus and sales excellence opportunities. Collaborate with and guide agents on identifying and cultivating cross-selling opportunities. Analyze sales activity of assigned agents to identify opportunities for improvements. Utilize appropriate lead management, marketing resources, results from site observations and activity reports to develop and update action plans. Ensure that assigned agents and locations are following appropriate processes and procedures. Communicate issues and concerns to assigned Retail Sales Leader. Provide input into agent performance reviews. Execute or coordinate the execution of various operational activities (field control audits/reviews, inspections, etc.). Liaison with Field Controls, Audit and other departments involved in monitoring field activities. Handle customer appeasements and address other issues when necessary. Keep current on community activities, trends and competitive environments. Support various product and membership promotional campaigns. Provide on-site support to local events and activities. Initiate, develop, execute and monitor projects as assigned. Maintain project documentation and provide updates to management on a periodic basis. Supervisory Responsibilities: None Required Qualifications: Education: High School Diploma or equivalent Possession of a valid State Driver's License Currently hold or able to attain and maintain appropriate State Property & Casualty licenses May be required to attain appropriate State Life Sales licenses Experience: Two years of experience in a Property and Casualty field operations environment. Knowledge of: Captive agent insurance sales channel operations Insurance and financial products, services and regulations Sales techniques and delivery systems Ability to: Develop sales goals for agents/sales staff Coach, mentor, assist in performance management initiatives Assist in the development of successful workforce management structures/resource allocation. Assist in the achievement of customer retention and satisfaction goals Handle customer appeasements and resolving other customer issues Participate in company approved training program Effectively communicate with employees Preferred Qualifications: Education: Bachelor degree in Business Management, Marketing or a relevant field Experience: Leadership experience to include motivating and developing sales and service employees. Knowledge and Skills: Knowledge of The Auto Club Group's products and services Sales techniques and coaching sales and/or retail personnel Work Environment: Work in a temperature-controlled office environment Extensive travel required with exposure to road hazards and temperature extremes Willingness to work irregular hours Who We Are: The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. #J-18808-Ljbffr
