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Closing Specialist
3 months ago
Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.
Farm Credit Mid-America is a great place to work We have been named as a Best Places to Work in Kentucky for the past 12 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
SCHEDULE: Full Time
TRAVEL REQUIRED: 0% - 10%
COMPENSATION: $46,837.00 to $95,645.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
About Our Opportunity
Our Closing Specialist (CS) provides exceptional internal and external customer experiences by directing and performing the loan closing function for the team. Team members in this role own and facilitate workflow and communication details after loan approval to satisfy closing requirements, loan conditions, and meet customer needs. Our Closing Specialist is responsible for compliance with all regulations and procedures from loan approval to loan certification. They are expected to coordinate with their Retail Operations team to accommodate customer needs in retail locations throughout the marketplace. This includes but is not limited to office coverage and serving as a backup to other roles as needed. All Closing Specialists represent and communicate the purpose and values of Farm Credit Mid-America and comply with our conduct policy, security policy and confidentiality expectations.
How You Will Spend Your Time
- Creates a positive customer experience by delivering timely, and thorough service in a way that exceeds customer expectations while meeting internal and external deadlines.
- Primary contact for customer, vendors, partners, and peers. Recognizes customer needs and is proficient in selling appropriate secondary products and services to customers.
- Confirms requirements for title, appraisal, and any loan conditions. Facilitates the final stages of the lending process from loan approval to loan certification.
- Ability to communicate and clarify complex information in a clear and concise manner with internal and external parties.
- Adheres to all regulatory compliance requirements, gathers appropriate requirements and documentation to prepare accurate loan closing packages. Follows guidance in all process guides as appropriate for the role.
- Assists with office coverage and serves as a backup to other roles.
Minimum Education & Experience
Bachelor's Degree in Agriculture, Business or related field. 4 years of successful experience in two or more of the following areas: financial related customer service, loan processing or loan servicing.
Mental & Physical Requirements
While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.
Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.
Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.
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