On-Call Desktop Support Technician
3 weeks ago
Role: On-Call Desktop Support Technician (Tier II)
Local to San Jose
Duration 3 to 6 months
Overview:
The On-Call Desktop Support Technician (Tier II) position requires a higher level of expertise and experience in desktop support. This role is responsible for providing advanced technical assistance, working independently, and ensuring the efficient operation of computer hardware and software.
Qualifications:
Minimum of two years of experience in desktop support or related field.
Proficiency in installing, maintaining, operating, and troubleshooting computer hardware and software.
Strong problem-solving skills and ability to handle complex technical issues independently.
Excellent communication and interpersonal skills.
Ability to prioritize tasks effectively and meet deadlines.
Willingness to learn and adapt to new technologies and procedures.
Preferred Qualifications:
Certification in IT support (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
Experience with remote support tools and ticketing systems.
Familiarity with ITIL framework and best practices in IT service management.
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