Dealership Parts Advisor

2 weeks ago

Hermitage, United States Diehl Chevrolet of Hermitage Full time

Diehl Automotive of Massillon an immediate opening for a professional parts advisor.

Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Prior vehicle parts experience is helpful, as well as some experience with Tekion.

Responsibilities:

  • Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
  • Answer telephone and greet customers in a friendly and professional manner.
  • Communicate effectively with customers and vendors via phone, in-person or email.
  • Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.
  • Maintain clean and professional appearance of counter, work area, and stockroom.
  • Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
  • Order parts from suppliers based on Service Team and customer requests.
  • Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
  • Check quantity and condition of goods received against invoices and purchase orders.
  • Check number and unit cost as well as total billing for charges against proper records.
  • Specify parts accurately.
  • Process core returns, parts warranties and parts returns as necessary.
Qualifications:
  • Prior dealership experience is required
  • Highly self-motivated
  • Focused on customer satisfaction and strong interpersonal skills
  • Must have a valid driver's license
Benefits offered:
  • Available Health insurance
  • Available Vision and Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • 401(k) with employer match
  • Employee discounts

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