Warranty Technician Assistant

3 months ago

McAllen, United States Rhodes Enterprises Full time

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas.

Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work.

Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.

Benefits of being a part of our Team include:

  • Competitive Compensation including Bonus & Profit-Sharing Programs
  • Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options
  • Employer Paid Health Reimbursement Account for Medically Enrolled Staff
  • 401(k) with Company Matching Contributions
  • Disability Programs
  • Employee & Dependent Life Insurance
  • Vacation & Company Holidays
  • Employee Home Purchase Rebate Program
  • Employee Assistance Program (EAP)
  • Reward and Recognition Programs
Role Mission: As a Warranty Technician Assistant working in the Rhodes Home Service division, you will be in a constant mode of training and learning. This is one of our entry level positions to introduce you to home maintenance / warranty, an exciting industry to be in. You will be assigned to a team member that will provide you leadership in your assigned community and help you with being responsible for managing warranty and home service process for assigned homes to ensure timely completion while meeting financial, quality, safety and customer satisfaction goals. The Warranty Technician Assistant responsibilities span a broad spectrum to include project planning/scheduling, resource allocation and subcontractor and subcontractor relations, cost management, safety and compliance, quality and customer satisfaction.

Accountabilities:
  • Take on responsibility for learning the overall warranty process
  • Be part of our team environment to ensure that effective communication, coordination of activities, and effective problem solving
  • Develop and maintain positive subcontractor relations
  • Ensure that subcontractors are managed and continually evaluated on quality, safety, scheduling and cost control measures
  • Enforce the site safety program and ensure subcontractor compliance with Company standards and all applicable safety codes and regulations
  • Support and assist the Home service team, on warranty and home maintenance
  • Provide clear answers to buyers about how the repairs are to be performed, track and over see the repairs, and follow with homeowner upon completion of the items
  • Utilize the highest level of knowledge and expertise to help with repairs, ensuring the overall condition of the home repairs are satisfactory for the homeowners
  • Provide a superior level of customer service during all phases of repairs to the homes
  • You are willing to perform other duties as assigned
Embodies Rhodes Core Values:
  • Act with Integrity, No Exceptions
  • Honor our Team
  • Never Be Satisfied - continuously looks for ways to improve every aspect of our business
  • Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer
  • Community Leadership - we take pride in actively engaging in the communities we serve, making them better for our future
Lives the Values of the Rhodes Team:
  • Believes and is committed to our mission to enhance the lives of our customers and our team through building communities
  • Is driven by outcomes and results, and wants to be held accountable for them
  • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
  • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
  • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
  • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
Supervisory Responsibilities:

None

Qualifications, Knowledge and Skills:
  • Minimum: High School Diploma/GED.
  • Quick learner
  • Desire to learn and grow in the Homebuilding industry
  • Proficient in all Microsoft Office Applications as well as have savvy computer skills
  • Strong in communication skills both oral and written as well as strong in organization skills
  • Customer service oriented and believe customer is number one priority
  • Understand the need to be flexible and prioritize tasks in order to meet deadlines
  • Working knowledge of home maintenance and repairs
  • Valid Drivers License
FLSA Status:
  • This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
Essential Functions (Mental/Physical/Environmental Requirements):

The physical demands described here are representative of those that must be met by a team member with or without reasonable accommodations, to successfully perform the essential functions of this job. While performing the duties of this job the staff member may be exposed to conditions that include weather such as heat and/or humidity and cold, fumes or airborne particles, exposure to dust and asphalt, and moving mechanical parts. There may be occasional exposure to toxic or caustic chemicals. Conditions can also include risk of electrical shock and risk of vibration. The noise level in the work environment can often be loud.

The Warranty Technician Assistant is regularly required to:
  • Walk, climb stairs, sit, and stand.
  • Talk and hear at normal levels.
  • See with close vision, distance vision, color vision, peripheral vision, depth perception, and have the ability to adjust focus.
  • Reach with hands and arms.
  • Use hands and fingers to operate tools and other business machines.
  • Lift and/or move up to 50 lbs.

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