Retail Service Specialist

4 months ago

Palmdale, United States O'Reilly Auto Parts Full time

Compensation Pay Range:
$16.00 - $22.00
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...)

Ensure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:

Strong communication skills

Ability to obtain RSS Certification
Desired:

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth


O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

  • Retail Customer Service Specialist

    2 weeks ago

    Palmdale, California, United States Sam's Club Full time

    Why Work at Sam's Club?Sam's Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing an exceptional shopping experience for our members, and we are looking for highly motivated individuals to join our team as Retail Associates.We offer a dynamic and fast-paced work...

  • Customer Service Representative

    6 days ago

    Palmdale, California, United States Finish Line Full time

    Finish Line is seeking a skilled Customer Service Representative - Retail to provide outstanding customer experiences and drive sales growth. This role involves working in a fast-paced retail environment and collaborating with colleagues to achieve sales targets.The estimated annual salary for this position is $48,000, based on industry standards and...

  • parts specialist

    2 weeks ago

    Palmdale, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 38122 47th Street E [Retail Sales / Team Member] As a Parts Specialist at O'Reilly Automotive, you'll: Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise; Assist managers and/or installer service specialists in serving the professional customers as needed and...

  • Retail Cashier Specialist

    6 days ago

    Palmdale, California, United States Sam's Club Full time

    About the RoleThis Customer Experience Representative position is an excellent opportunity to join the Sam's Club team and make a real difference in our members' lives. As a key member of our front-end team, you will be responsible for providing exceptional service, operating cash registers, and working with mobile retail applications.ResponsibilitiesDeliver...

  • Retail Sales and Service Professional

    1 month ago

    Palmdale, California, United States Sizzler USA Full time

    We are seeking a highly motivated Retail Sales and Service Professional to join our team at Sizzler USA. As a Point of Sale Team Member, you will be responsible for providing excellent customer service and ensuring that every transaction is processed accurately and efficiently.Your responsibilities will include operating registers, processing credit card and...

  • Retail Sales Associate

    6 days ago

    Palmdale, California, United States Sizzler USA Full time

    Sizzler USA is seeking a highly skilled Retail Sales Associate to join our team. As a Cashier/Point of Sale Specialist, you will be responsible for performing basic math functions to collect payments and making change. You will operate registers and credit card/debit card terminals, maintaining an accurate cash drawer. When required during a shift, you will...

  • Retail Customer Service Representative

    6 days ago

    Palmdale, California, United States Carter's Full time

    About UsCarter's is committed to creating a diverse and inclusive work environment where all team members can thrive.We believe that every individual deserves an equal opportunity to succeed, and we're proud to be an equal opportunity employer.Job SummaryThis Seasonal Associate role is a fantastic opportunity to join our team and contribute to our mission of...

  • Customer Service Specialist

    3 weeks ago

    Palmdale, California, United States Sam's Club Full time

    Maintain a safe and clean work environment by adhering to company policies and procedures. Provide exceptional customer service by acknowledging members, identifying their needs, and resolving issues in a timely and professional manner. Work collaboratively with colleagues to achieve sales goals and promote a positive shopping experience. Be adaptable and...

  • Seasonal Retail Sales

    3 months ago

    Palmdale, United States Zumiez Full time

    Zumiez - 1233 W Rancho Vista Blvd.Ste 133 - [Retail Associate / Team Member] As a Seasonal Retail Sales Associate at Zumiez you will receive hours during peak times such as Back to School & Holiday to: Provide customer service utilizing Zumiez selling techniques; Organize & present merchandise based on Zumiez merchandise techniques; Provide customer service...

  • Retail Sales Team Member

    6 days ago

    Palmdale, California, United States Finish Line Full time

    Job Description: Retail Sales Team Member The Retail Sales Team Member is an integral part of the Finish Line sales team. As a Retail Sales Team Member, you will be responsible for driving sales growth through outstanding customer service, selling skills, and visual merchandising expertise. About the Job:This position requires a self-motivated individual who...

  • Retail Store Representative

    6 days ago

    Palmdale, California, United States Dillard's Full time

    We are seeking a Retail Store Representative to join our team at Dillard's Antelope Valley Mall location. In this role, you will be responsible for engaging with customers, selling merchandise, and meeting or exceeding sales targets. You will also work closely with the store team to maintain a visually appealing store environment and provide exceptional...

  • Veterans Services Specialist

    6 days ago

    Palmdale, California, United States JVS SoCal Full time

    Job DescriptionIn this challenging yet rewarding role, you will play a critical part in supporting homeless veterans and their families. As a Veterans Services Specialist, you will work directly with clients to identify their unique needs and develop personalized plans to achieve stable housing.You will be responsible for:Evaluating veterans' housing...

  • Retail Performance Manager

    7 days ago

    Palmdale, California, United States Premium Brands Services, LLC Full time

    About UsPremium Brands Services, LLC is a leading provider of premium retail services. We're passionate about empowering women through fashion and self-expression.The RoleAs a Sales Lead, you'll play a key role in driving sales growth, improving customer satisfaction, and promoting a positive work environment. You'll work closely with the Store Manager to...

  • Retail Sales Associate Position

    6 days ago

    Palmdale, California, United States Express Full time

    Overview of ExpressExpress Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. As a pioneer in style, quality, and value, Express aims to inspire self-expression through its community-driven approach. Bonobos, a menswear brand, is renowned for exceptional fit and innovative retail models. With over 400 Express...

  • Retail Sales Associate

    3 months ago

    Palmdale, United States Big 5 Full time

    Big 5 - 37026 E. 47th St. - [Store Associate / Team Member] As a Retail Sales Associate at Big 5 you'll: Perform sales and service throughout the store; Ensure a productive shopping experience for all customers; Propose add-on sales to customers; Answer telephones; Provide product descriptions; Retrieve and stock merchandise from storage areas; Clean and...

  • Retail Associate

    1 month ago

    Palmdale, California, United States Wal-Mart Stores , Inc. Full time

    Job OverviewA Retail Associate at Wal-Mart Stores, Inc. plays a vital role in creating a positive customer experience. This position involves providing exceptional service to customers, processing transactions efficiently, and maintaining a clean and organized store environment.About the RoleThis is a full-time hourly position that offers a competitive...

  • Retail Sales Professional

    6 days ago

    Palmdale, California, United States Express Full time

    About the RoleAs a Retail Sales Associate at Express, you will be responsible for providing an exceptional in-store shopping experience for our customers. This includes maintaining a clean and organized sales floor, assisting with product launches, and delivering on all aspects of our customer experience model.We are seeking a highly motivated and...

  • Retail Sales Associate Expert

    6 days ago

    Palmdale, California, United States Dillard's Full time

    Dillard's is seeking enthusiastic team members for various retail roles at our Antelope Valley Mall location. This opportunity includes Retail Sales Associate and Store Receiver, offering both part-time and full-time schedules.Key ResponsibilitiesGreet and welcome guests to provide exceptional customer serviceDiscover guest needs and sell merchandise through...

  • Retail Sales Associate

    6 days ago

    Palmdale, California, United States Finish Line Full time

    Company Overview">Finish Line is a leading retailer of athletic footwear and apparel. Our stores offer a wide selection of products from top brands, and our sales associates play a critical role in delivering an exceptional customer experience.Salary">We offer a competitive hourly rate of $15.50-$18.50 per hour, depending on location and experience.Job...

  • Retail Sales Associate

    6 days ago

    Palmdale, California, United States Big 5 Full time

    **Job Overview:**We are seeking a skilled and friendly Retail Cashier Associate to join our team at Big 5. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience.**Estimated Salary Range:** $12-$15 per hour (dependent on location)**Responsibilities:Oversee the...