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Retail Associate- Hospitality

2 months ago

Bridgeport, United States Coastal Connections Inc Full time

Are you a hospitality professional with a passion for creating exceptional customer experiences?

We are looking to fill both full time and part time positions within our Customer Service team. The Customer Service team member will bring their outstanding customer service skills to a whole new level. They will take their knowledge of being the face and voice of the hospitality world and transform that into delivering our customers with memorable experiences through personalized interactions. They will also be able to utilize their hospitality expertise by creating a welcoming and memorable environment for all of our customers. Join our team as a Customer Service Representative and embark on a journey to delight our customers with unforgettable experiences while providing top-notch support and service.

Individuals with a Retail, Hospitality, Restaurant, or Sports background THRIVE in our customer service position due to the incredible work ethic, determination, and grit they bring to the team. We not only provide full training without any experience needed, but we also provide an opportunity to grow a rewarding professional career.

Responsibilities:

  • Handle customer inquiries and complaints

  • Provide information about the products and services

  • Troubleshoot and resolve product issues and concerns

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services

  • Assisting customers face-to-face with any billing and/or equipment issues

  • Handling new customer acquisitions and qualifying potential clientele