Patient Access Representative

4 weeks ago

Marlborough, United States Planned Parenthood League of Massachusetts Full time
Planned Parenthood League of Massachusetts (PPLM) has a simple mission: Care. No Matter What. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state's leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.

With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.

POSITIONSUMMARY:

The Patient Access Representative serves as the first line of contact between external clients and PPLM. The Patient Access Representative provides excellent customer service and responds to patient needs using good judgement, a caring attitude, and accurate documentation. Patient Access Representatives handle patient check-in, check-out, and supply sales at the front desk of PPLM's health centers.

Additionally, Patient Access Representative's respond to inquiries from PPLM's external health centers, schedule appointments when indicated, and perform administrative tasks to support PPLM's health centers.

Patient Access Representatives always communicate information efficiently and effectively with a friendly and compassionate disposition. Handle detailed work with precision and accuracy while using good judgment in determining how to handle difficult patient interactions (including determining when to escalate problems to management).

Responsibilities:
    • Welcomes patients, guests, and escorts into the health center as the first point of contact.
    • Follows HIPAA guidelines and maintains professional confidentiality of all patient health information.
    • Check-in and check-out patients for their visits while performing verification, accuracy, and eligibility of insurance and other revenue cycle functions as needed.
    • Maintains presentation in waiting area and is accessible for patient, visitor, and escort questions in the waiting area.
    • Processes refill requests and/or handles sales of contraceptive supplies.
    • Cash handling and batch reconciliation each day
    • Documents in electronic health record
    • Responds to intraoffice telephone calls, portal messages, and in person questions
    • Assist in onboarding training of new staff through observations, explanation, and demonstration of tasks.
    • Assist colleagues in troubleshooting complex or challenging patient interactions, as able. Follow service recovery framework and escalate to managers or clinical staff as appropriate.
    • Creates and sustains a healthy work environment. Respond positively to directives or requests from management team, physicians, clinicians, and nurses to ensure high quality and efficient patient care.
    • Participates in PPLM's efforts to achieve goals for productivity.
    • Obeys all PPLM policies, procedures, and protocols.
    • Processes medical record requests.
    • Monitors upcoming appointments to ensure appointments are appropriately scheduled.
    • Contact patients prior to their appointments as needed
    • Other tasks and responsibilities as assigned.
Qualifications:
    • High School Diploma/GED required
    • 1 to 3 years of experience preferred
    • Computer experience (especially Microsoft Office Suite) required
    • Previous experience working in a health care setting with electronic health records and basic understanding of health insurance preferred.
    • Experience in customer service valued.
    • Ability to communicate information efficiently and effectively, maintain pleasant attitude under pressure, and handle detailed work with precision and accuracy.
    • Commitment to PPLM's mission and values by working with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences
    • Commitment to addressing the impact of racism and other oppressions on sexual health
    • Must be available to work assigned shifts including mornings, evenings, and weekends (Saturdays)


$21.50 - $21.50 an hour

This position is part of the Collective Bargaining Agreement

What We Offer

•Health, Dental & Vision Insurance

•Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays

•403(b) Retirement Plan with 3% company match

•Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance

•Employee Assistance Program

•Flexible Spending Account for medical expenses and/or dependent care expenses

•Paid Parental Leave

•Employee Discounts

Roles that are denoted as Hybrid require 1 day per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.

Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

  • Patient Access Representative

    1 month ago

    Marlborough, Massachusetts, United States Planned Parenthood League of Massachusetts Full time

    Job SummaryThe Patient Access Representative serves as the first point of contact between external clients and Planned Parenthood League of Massachusetts. This role provides excellent customer service and responds to patient needs using good judgment, a caring attitude, and accurate documentation.Key ResponsibilitiesWelcome patients, guests, and escorts into...

  • ED Registration Representative 32 Hours Evenings

    2 months ago

    Marlborough, United States UMass Memorial Health Care Full time

    Enter Lab, Radiology and basic ancillary service appointments to schedules. Schedules patients for treatment and services for multiple providers at multiple campuses. Coordinates the provision of multiple services to patients. Processes updates and c Registration, Representative, Patient Access, Healthcare, Education, Insurance

  • Registration Representative

    1 month ago

    Marlborough, Massachusetts, United States U Mass Memorial Health Full time

    Job SummaryWe are seeking a highly skilled Registration Representative to join our team at UMass Memorial Health. In this role, you will be responsible for performing a variety of complex duties related to registration and basic scheduling.Key ResponsibilitiesEnter lab, radiology, and basic ancillary service appointments into schedules.Schedule patients for...

  • Patient Care Technician

    2 months ago

    Marlborough, United States Fresenius Medical Care North America Full time

    **POSITION FEATURES:** **Location: 360 Cedar Hill Street, Marlborough, MA** + 2021, 2022 and 2023 America's 'Most Loved Workplaces' by Newsweek + NO Overnight, Sunday or on-call shifts. + Major holidays off! (Thanksgiving, Christmas and New Years Days) + **No prior healthcare experience required, on the job, paid 12 weeks of training to become...

  • Patient Care Technician

    1 month ago

    Marlborough, United States Fresenius Medical Care Full time

    Location: 360 Cedar Hill Street, Marlborough, MA2021, 2022 and 2023 America's 'Most Loved Workplaces' by NewsweekNO Overnight, Sunday or on-call shifts.Major holidays off! (Thanksgiving, Christmas and New Years Days)No prior healthcare experience required, on the job, paid 12 weeks of training to become nationally certified. Upon certification receive a pay...

  • Patient Care Technician

    1 month ago

    Marlborough, United States Fresenius Medical Care Full time

    Location: 360 Cedar Hill Street, Marlborough, MA2021, 2022 and 2023 America's 'Most Loved Workplaces' by NewsweekNO Overnight, Sunday or on-call shifts.Major holidays off! (Thanksgiving, Christmas and New Years Days)No prior healthcare experience required, on the job, paid 12 weeks of training to become nationally certified. Upon certification receive a pay...

  • Patient Care Technician

    3 weeks ago

    Marlborough, United States Fresenius Medical Care Full time

    Location: 360 Cedar Hill Street, Marlborough, MA 2021, 2022 and 2023 America's 'Most Loved Workplaces' by Newsweek NO Overnight, Sunday or on-call shifts. Major holidays off! (Thanksgiving, Christmas and New Years Days) No prior healthcare experience required, on the job, paid 12 weeks of training to become nationally certified. Upon certification receive a...

  • IOP Transition Representative

    1 month ago

    Marlborough, Massachusetts, United States Quest Diagnostics Full time

    Job Title: IOP Transition RepresentativeJob Summary:We are seeking an experienced IOP Transition Representative to join our team at Quest Diagnostics. As a key member of our Field Services Department, you will be responsible for providing high-quality onboarding services to new and complex customers who have been approved for placement of an in-office...

  • Front Desk Representative

    4 weeks ago

    Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time

    About Embassy Suites Boston MarlboroughWe are a company that values our employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building...

  • IOP Transition Representative

    4 weeks ago

    Marlborough, Massachusetts, United States Quest Diagnostics Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Phlebotomy Onboarding Representative to join our team at Quest Diagnostics Incorporated. As a key member of our Field Services Department, you will be responsible for providing exceptional onboarding services to new and complex customers who have been approved for placement of an in-office...

  • Ambulatory Services Representative, Float Pool Oncology, Per Diem

    1 month ago

    Marlborough, Massachusetts, United States U Mass Memorial Health Full time

    At UMass Memorial Health, we are committed to providing exceptional patient care and academic excellence. As an Ambulatory Services Representative, you will play a vital role in ensuring the smooth operation of our oncology department. Your responsibilities will include greeting visitors and patients, verifying patient demographic and insurance information,...

  • Medical Social Worker

    4 weeks ago

    Marlborough, Massachusetts, United States U Mass Memorial Health Full time

    Job Summary:As a Medical Social Worker at UMass Memorial Health, you will play a vital role in providing exceptional patient care and support to our patients and their families. We are seeking a highly skilled and compassionate individual to join our team as a Social Worker - Case Management Professional.Key Responsibilities: Demonstrates knowledge of social...

  • Customer Service Representative

    4 weeks ago

    Marlborough, United States DuPont de Nemours, Inc. Full time

    At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...

  • Legal Assistant

    2 months ago

    Marlborough, United States Vaco Full time

    Vaco Boston has partnered with a clean energy company in the MetroWest that is seeking a Legal Assistant and Contract SpecialistResponsibilities:· Review purchase orders, and process contract amendments, close-outs, and other documents· Prepare, submit, and maintain company contractor licenses.· Prepare, distribute, reconcile, and respond to internal...

  • Front Desk Agent

    4 weeks ago

    Marlborough, Massachusetts, United States Pyramid Global Hospitality Full time

    Job SummaryAs a Front Desk Agent with Pyramid Global Hospitality, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless stay experience. This role requires a high level of patience, tact, and diplomacy to handle guest requests and resolve conflicts in a professional manner.Key...

  • Design Quality Assurance Engineer III

    4 weeks ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    About the Role:Boston Scientific is a leading medical device company that puts patients first. The Urology divisional team is on a mission to provide urologists with products that offer the best quality, functionality, and flexibility to treat their patients. As a Design Quality Assurance Engineer III, you will be at the heart of this mission, working with...

  • Pharmacy Customer Service Representative

    4 weeks ago

    Marlborough, Massachusetts, United States Walgreens Full time

    Job Summary:We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a Pharmacy Customer Service Associate, you will be responsible for delivering exceptional customer service, providing accurate and efficient pharmacy services, and maintaining a clean and organized store environment.Key...

  • Member Service Representative, Marlboro East, Full-Time, Onsite

    3 months ago

    Marlborough, United States DCU Inc. Full time

    Schedule Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals. Essential Functions: Reasonable accommodations may be made...

  • Physician Position in a Comprehensive Healthcare Facility

    1 day ago

    Marlborough, Massachusetts, United States ApolloMD Full time

    As an integral part of UMass Memorial Health, Marlborough hospital provides patients with seamless access to the advanced medical resources of UMass Memorial Medical Center in Worcester, a renowned academic medical center. Together, they leverage knowledge and innovation to spearhead breakthrough medicine and enhance the lives of those they serve....

  • IAM Devops Manager

    3 months ago

    Marlborough, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...