Manager, Crisis Stabilization Unit
2 weeks ago
Job Title: Manager, Crisis Stabilization Unit
Job Status: Full-time
**COVID-19 VACCINATIONS: Highly recommended for all newly hired employees in Community Health and Resource Center**
Job Summary:
Under limited supervision, the Crisis Stabilization Unit Manager is responsible for managing and leading the Crisis Stabilization Unit, which provides immediate assistance and intervention to individuals experiencing various crises, including mental health emergencies, emotional distress, and other critical situations. The Crisis Stabilization Unit Manager will lead with passion for making a positive impact on the lives of others and reach a psychological state of peace.
Essential Duties and Responsibilities:
Lead and mentor a team of crisis intervention specialist and support staff
Develop a positive and cohesive team culture that promotes collaboration and professional growth
Conduct regular staff meetings, training sessions, and performance evaluations to ensure team members are well-equipped to handle crisis situations effectively
Oversee the day-to-day operations of the Crisis Services Unit, ensuring the delivery of high-quality crisis intervention and mental health support
Develop and implement protocols and best practices for crisis response to ensure efficient and effective service delivery
Monitor call volume and service metrics to identify trends and make data-driven improvements to the crisis response process
Collaborate with external agencies, emergency services, and mental health providers to create a comprehensive crisis response network
Maintain effective communication channels to facilitate seamless coordination during emergencies
Participate in local and regional emergency response planning meetings and initiatives
Evaluate existing crisis intervention programs and identify areas for improvement and expansion
Propose and implement new crisis service initiatives to address emerging needs in the community
Monitor program outcomes, collect feedback, and utilize data to enhance the effectiveness of crisis services
Ensure that unit milestones/goals are met
Ensure compliance with all relevant laws, regulations, and ethical standards governing crisis intervention and mental health services
Prepare regular reports on the Crisis Services Unit's performance, outcomes, and impact for internal and external stakeholders
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
Strong knowledge of crisis intervention techniques, risk assessment, and de-escalation strategies
Experience with developing new programs and services preferred
Demonstrate leadership abilities and experience in team management and staff development
Community resources and services available to support individuals in crisis
Familiarity with relevant local and federal regulations and guidelines related to crisis services and mental health
Business impact analysis; response and contingency planning, training and coordination
Skill in:
Excellent communication, interpersonal, and conflict resolution skills
Highly motivated and enthusiastic about helping people in need
Strong multi-tasking abilities
Ensure safety and provide support
The basic principles of crisis intervention, (1) to intervene immediately after the event and stabilize the member; (2) to facilitate understanding of what has happened; (3) to focus on problem solving within the realm of what is possible; and (4) to encourage self-reliance to restore
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to:
Work under pressure and make critical decisions in high-stress situations
Think critically and effectively solve problems
Work independently as well as collaboratively within a team environment
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Maintain confidentiality and adhere to ethical guidelines
Establish and maintain effective working relationships at all levels of the organization
Educational/Previous Experience Requirements:
Minimum Degree Required:
Master's degree
Required Disciplines:
Social Work, Counseling, Psychology or a related field
~and~
Minimum of 5 years of experience in crisis intervention and mental health services, with at least 2 years in a supervisory or managerial role. Any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
Licenses/Certifications Required at Date of Hire:
Active Michigan Licensure as a clinician (LPC, LMSW, LMHC, etc.)
(CADC) Certified Advanced Alcohol and Drug Counselling preferred
Certification in crisis intervention or related fields is preferred
Working Conditions:
Hours:
Normal business hours, some additional hours may be required
Travel Required:
None generally required; Some local travel may be required.
Working Environment:
Climate controlled office
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