Consultant I

3 weeks ago

Minneapolis, United States SPS Commerce Full time

Description:

Due to internal mobility are looking to add a Consultant I to our Logistics Implementation team. As an implementation consultant you believe in collaboration and teamwork. You demonstrate a high level of urgency and are naturally curious and take initiative. In this role you will use your project management skills and technical aptitude to work directly with external customers and internal partners. If you pride yourself on your communication skills, ability to develop solutions and get things done and want the challenge of working with retailers of all sizes across the globe, then this is the role for you.

Does this sound like you?

  • Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions and you are always looking for an opportunity to succeed together.
  • You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers.
  • Initiative empowers you. You successfully analyze complex situations and develop solutions. You dont stop until the job is done.
  • Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.

Why Work at SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the worlds largest retail network, and we dont just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.

Career dont just grow here, theyre made here.

Day-to-Day

As a Consultant I you will work among a team of professionals responsible for developing standardized solutions for our customers. You will research, isolate, diagnose, resolve and follow-up on problems for customer change events. When necessary, you will also manage escalated events as appropriate.

  • Install, upgrade, test, and configure systems as part of completing implementation project.
  • Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.
  • Keep customer and other stakeholders informed of project progress.
  • Perform post-sale initial technical implementation of technology products.
  • Engage with clients, including 3PLs, carriers, and logistics providers, to understand their unique business requirements and challenges.
  • Analyze client needs and execute on design via tailored recommended solutions, ensuring alignment with their logistics and supply chain goals.
  • Collaborate with clients and internal teams to troubleshoot and resolve integration issues promptly.
  • Serve as a subject matter expert on the technical configuration of a customers solution including providing guidance to clients on best practices and optimal use of the network.
  • Conduct training sessions for client teams to ensure they are proficient in using the implemented solutions.
  • Conduct tasks and assignments as directed.
  • Work under moderate supervision with some latitude for independent judgment.
  • Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved

Minimum Requirements

  • Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience.
  • Excellent communication skills
  • Strong analytical, problem solving and troubleshooting skills.

Preferred Experience

  • Excellent organizational skills and ability to manage multiple projects concurrently
  • Ability to apply, test, and re-configure data rules to produce desired results
  • A balanced mix of skills: driver and facilitator, tactical leader and doer

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

**EOE including veterans/disability**

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