Contractor- CFS CXL Phone Specialist

2 weeks ago


Irving, United States AutoNation Business Operations Support Full time

Overview:

Position Summary:
The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining process and timelines and providing an excellent customer service experience through all communications.

Who would I interact with?
Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management.

What are the day-to-day responsibilities?
Answer phone calls and email requests regarding product cancellations
Opening ticket for new cancellation requests
Create Cancellation Processes in BPMS Workflow and obtain all necessary documentation
Maintain professionalism in all verbal and written communications
Provide resolution information and statuses on cancellation requests and escalate critical issues appropriately
Assist Cancel Team in completing Cancellation processes as needed

What are the requirements for this job?
Previous customer service phone experience not required but a plus
Minimum 1 year experience with SSC Cancellation Team
Full familiarity of cancellation processes and BPMS Cancellation workflow
Ability to handle heat cases with the upmost professionalism
Basic knowledge of Microsoft Office / basic computer skills
Understand basic accounting principles and logic
Proven skills in high stress environment

Whats my next possible position?
CFS Cancellation Lead


AutoNation is an equal opportunity employer and a drug-free workplace.



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