Veterinary Client Service Representative
4 weeks ago
**Seeking a Veterinary Client Service Representative Full Time**
Located just minutes from the beaches of the Jersey Shore, VCA Bayview Animal Hospital is a 3 doctor general practice offering wellness and sick care, digital radiography including dental x-rays, surgery, FAST ultrasound, in house bloodwork, and hospitalization. We are seeking an experienced **Veterinary Client Service Representative** to join our team full time. The successful candidate will be a believer in the possibilities of high quality client experience and hospitalitiywith the empathy and know-how to make them happen.
**Why Join the VCA Bayview Family?**
We are passionate about supporting Veterinary Technicians and are committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary Client Service Represenatitve career has to offer. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team
+ Access to the people and financial resources of a large veterinary community
+ Leadership opportunities
+ Career development programs
+ Opportunities to give back through strong Shelter partnerships and VCA Charities
+ Tuition support and sponsorships
+ Veterinary Technician license reimbursement
+ Free mental health and wellness subscriptions (Head Space)
+ Referral bonuses
+ Competitive wage
+ Medical, dental & vision insurance
+ Generous petcare discounts
+ Life, long and short term disability insurance
+ Paid parental leave
+ Paid vacation and sick time
+ 401(k)
+ Full-time and Part-time positions available
**Why We Need You**
As the face of Edgebrook Animal Hospital, our Veterinary Receptionist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Basic understanding of veterinary medidince, vacinations, preventatives and wellness services.
Basic understanding of veterinary medidince, vacinations, preventatives and wellness services
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
At least one year of proven past experience helping customers in a veterinary hospital
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and peopleas well as awareness and understanding of others reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more
The pay range for this position is $16.75-$21/hr
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
**Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more**
**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)**
**We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at** **vcacareers.com**
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