HVAC TB Customer Svc Rep

2 weeks ago

Omaha, United States Johnson Controls Full time
Be part of the future

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

  • Competitive Starting Pay
  • Paid Training
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More


What you will do

Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.

How you will do it

1. May be responsible for the scheduling, tracking, and monitoring of the touch point plans and the contract renewal life cycle process with the account owners. Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.

2. Updates the Service delivery plans as required by team.

3. Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service-related transactions.

4. May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.

5. Reconciliation of accounts payable exceptions as necessary.

6. Researches, resolves, or escalates accounts receivable disputes as outlined in the escalation process. Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues. Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues. Processes invoice credits and re-bills, as necessary. Proactively contacts customers ensure customer satisfaction and a commitment to pay.

7. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date.

8. Support inventory control process including updating equipment asset transactions.

9. Assist CSAs in resolution of warranty/SD warranty issues.

10. Provide additional service administration support, as required.

What we look for

Required

1. Strong interpersonal skills to effectively communicate with both internal and external clients.

2. Able to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

3. Able to prioritize work activities based upon financial impact to desired business goals.

4. Experience and/or basic project accounting or costing principals is desired.

5. High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service & sales, or technical work environment.

6. Proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing, and Internet business application usage.

7. Demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

  • Technical Support Rep HVAC

    1 month ago

    Omaha, United States Carrier Enterprise Full time

    13202 I Street, Omaha, Nebraska 68137 Carrier Enterprise SE has an exciting opportunity for a Technical Support Rep in our Omaha, Location Company Website: www.carrierenterprise.com Summary Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies...

  • HVAC O&M Mech Foreman Svc

    1 month ago

    Omaha, United States Johnson Controls Full time

    What you will do   The Mechanic Foreman must be a skilled craftsman in their trade and have a minimum of five (5) years' actual, practical working experience in the industrial HVAC chiller, plumbing, pipefitting, security & fire and /or mechanical equipment service industry.   How you will do it Interaction with customers, ability and desire to help...

  • HVAC O&M Mech Foreman Svc

    1 month ago

    Omaha, United States Johnson Controls Full time

    What you will do ? The Mechanic Foreman must be a skilled craftsman in their trade and have a minimum of five (5) years' actual, practical working experience in the industrial HVAC chiller, plumbing, pipefitting, security & fire and /or mechanical equipment service industry.   How you will do it Interaction with customers, ability and desire to help...

  • HVAC O&M Mech Foreman Svc

    2 months ago

    Omaha, United States Johnson Controls Full time

    What you will do   The Mechanic Foreman must be a skilled craftsman in their trade and have a minimum of five (5) years' actual, practical working experience in the industrial HVAC chiller, plumbing, pipefitting, security & fire and /or mechanical equipment service industry. How you will do it Interaction with customers, ability and desire to help...

  • HVAC O&M Mech Foreman Svc

    2 months ago

    Omaha, United States Johnson Controls Full time

    Johnson Controls - 4829 S 115th St [Refrigeration Technician / AC Technician] As an O&M Mechanic at Johnson Controls, you'll: Perform maintenance, repair, and replacement services on light commercial heating and cooling systems; Perform HVAC systems maintenance; Work the most advanced heavy commercial and industrial cutting-edge equipment...Hiring...

  • HVAC O&M Mech Foreman Svc

    4 weeks ago

    Omaha, NE, United States Johnson Controls Full time

    What you will do    The Mechanic Foreman must be a skilled craftsman in their trade and have a minimum of five (5) years' actual, practical working experience in the industrial HVAC chiller, plumbing, pipefitting, security & fire and /or mechanical equipment service industry.   How you will do it   Interaction with customers, ability and desire to...

  • Business Development Rep

    4 days ago

    Omaha, United States Interstates Full time

    OverviewJoin Our Team as a Business Development Rep! Are you looking to advance your career with a leader in industrial electrical engineering, construction, and automation? We are expanding our presence and are currently seeking a Business Development Rep based in Omaha, Nebraska. About the Role: As a Business Development Rep, you'll play a key role in...

  • HVAC Technical Support Specialist

    4 weeks ago

    Omaha, Nebraska, United States Carrier Enterprise Full time

    Job SummaryCarrier Enterprise is seeking a highly skilled HVAC Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering post-sales technical support and training to customers and distributors of our HVAC products.Key ResponsibilitiesProvide technical training on products as neededHandle high...

  • HVAC Sales Representative

    3 weeks ago

    Omaha, Nebraska, United States Baker Distributing Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our HVAC Division at Baker Distributing Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth in our wholesale HVAC distributorship.Key Responsibilities:Represent Baker Distributing...

  • HVAC Installation Specialist

    4 weeks ago

    Omaha, Nebraska, United States Aire Serv Full time

    About the RoleWe are seeking a skilled HVAC Installation Professional to join our team at Aire Serv. As an HVAC Installer, you will be responsible for delivering high-quality installations, testing and inspecting equipment, and advising customers on system upgrades and maintenance plans.Key ResponsibilitiesDeliver exceptional installation services to our...

  • HVAC O&M Mech Foreman Svc

    2 months ago

    Omaha, NE, United States Johnson Controls Full time

    What you will do   The Mechanic Foreman must be a skilled craftsman in their trade and have a minimum of five (5) years' actual, practical working experience in the industrial HVAC chiller, plumbing, pipefitting, security & fire and /or mechanical equipment service industry.   How you will do it Interaction with customers, ability and desire to help...

  • Commercial HVAC Service Technician

    3 weeks ago

    Omaha, Nebraska, United States ARS-Rescue Rooter Full time

    About the RoleAksarben ARS is seeking a skilled Commercial HVAC Service Technician to join our team. As a key member of our team, you will be responsible for handling start-ups, service, and maintenance of new commercial HVAC systems.Key ResponsibilitiesPerform routine maintenance and repairs on commercial HVAC systemsConduct start-ups and commissioning of...

  • HVAC Installation Specialist

    4 weeks ago

    Omaha, Nebraska, United States Air Care Heating & Air Full time

    About the RoleAir Care Heating and Air is a family-owned business with a strong commitment to excellence. As a Lead HVAC Service Technician, you will be part of a dynamic team that delivers top-notch service to our customers.Key Responsibilities:Lead installation and service teams to ensure efficient and effective completion of tasksCollaborate with...

  • Commercial HVAC Service Technician

    4 weeks ago

    Omaha, Nebraska, United States ARS-Rescue Rooter Full time

    About the RoleAksarben ARS is seeking a skilled Commercial HVAC Service Technician to join our team. As a Commercial HVAC Service Technician, you will be responsible for troubleshooting, servicing, and repairing commercial heating and cooling systems.Key ResponsibilitiesProvide exceptional customer service and respond to customer inquiries in a timely and...

  • HVAC Project Mechanic Tradesman

    4 weeks ago

    Omaha, Nebraska, United States Johnson Controls Full time

    Job Title: HVAC Project Mechanic TradesmanWe are seeking a skilled HVAC project mechanic tradesman to join our team at Johnson Controls International plc. As a key member of our team, you will be responsible for providing expert HVAC services and installations in residential, light commercial, and heavy commercial markets.Key Responsibilities:Perform HVAC...

  • HVAC Service Technician

    4 weeks ago

    Omaha, Nebraska, United States River City Heating and Cooling Full time

    Job DescriptionWe are seeking a highly motivated and dedicated HVAC Service Technician to join our team at River City Heating & Cooling. As the largest Trane dealer in Nebraska, we offer a competitive hourly rate and industry-leading benefits.The ideal candidate will have a strong background in residential and commercial HVAC systems, with a minimum of 4+...

  • Customer Care Coordinator>

    5 months ago

    Omaha, United States Coleman Worldwide Moving Full time

    Coleman Worldwide Moving - JobID: R9707 [Customer Service Rep] As a Customer Care Coordinator with Coleman, you'll: Monitor email for new shipment offerings; Collect pre-move surveys as well as weights and pre-approvals and update company software and the carrier; Track shipments estimated time of arrival and delivery information and monitor clearing email...

  • HVAC Systems Specialist

    3 weeks ago

    Omaha, Nebraska, United States New Century Systems, Inc. Full time

    Job SummaryWe are seeking a skilled HVAC Systems Specialist to join our team at New Century Systems, Inc. The ideal candidate will have a strong background in heating, ventilation, and air conditioning systems, with experience in installation, maintenance, and repair.Key Responsibilities:Install, maintain, and repair HVAC systems, including split systems,...

  • HVAC Service Technician Trainee

    4 weeks ago

    Omaha, Nebraska, United States The Frazier Co Full time

    Job OpportunityWe are seeking a highly motivated and mechanically inclined individual to join our team as an HVAC Service Technician Apprentice. As a member of our team, you will have the opportunity to gain hands-on experience and training in the HVAC industry, working alongside experienced technicians and learning the latest techniques and technologies.Key...

  • Commercial HVAC Installation Specialist

    2 weeks ago

    Omaha, Nebraska, United States Abstrakt Marketing Group Full time

    Job TypeFull-timeThis is a full-time, direct placement for Abstrakt Marketing GroupPrimary Role Function SummaryThe Commercial HVAC Installer builds long-term business value by overseeing and coordinating the onsite installation of HVAC systems.Key ResponsibilitiesExercise empathy and leadership while overseeing subordinates.Develop individual & team...