Ecommerce 3rd Party Fulfillment Supervisor

3 weeks ago

Hartville, United States Hartville Hardware Full time
Description

ABOUT US: The HRM Enterprises, Inc. family of companies is made up of the store voted best place to visit in Ohio's Amish Country, the country's largest independent hardware store, a TripAdvisor top rated restaurant, the always exciting Marketplace, and a campus that has become a destination for customers from near and far. Our local, family-owned company is a leader in the markets we serve and is full of people who work each day to go beyond our customers' expectations. We are committed to being a great place to work and encourage our team members to excel and grow professionally.

POSITION SUMMARY

Responsibilities will primarily include daily inventory management of the leading 3rd party marketplace fulfillment account while ensuring appropriate inventory levels are maintained. You will also be generating shipment plans for the leading 3rd party marketplace and communicating and working directly with our fulfillment center to ensure the 3rd party shipments are fulfilled correctly and timely.

ESSENTIAL FUNCTIONS
  • Monitor and manage FBA Dashboard to ensure we're maintaining performance metrics and keeping items in stock.
  • Plan and create shipment plans and manage end-to-end delivery of shipments.
  • Audit/resolve inbound inventory issues to 3rd party, ensuring all records in our ERP and Seller Central can be reconciled.
  • Open cases and maintain communication with Seller Central as needed.
  • Work with our fulfillment center to address and resolve any shipment discrepancies.
  • Collaborate with the 3rd party marketplace team to ensure all sales goals and stock needs are met.
  • Responsible for reporting on shipping lead times and cost.
  • Coordinate with the fulfillment center and the 3rd party marketplace team to determine optimum stock placement and new product launch dates.
  • Evaluate current workflows and processes for opportunities for improvement.
  • Other duties as assigned.
POSITION QUALIFICATIONS
  • Accountable to manager of 3rd party marketplaces
  • Full time - Up to 45 hours a week during peak seasons, with a minimum of 40 hours, unless otherwise approved by manager.
  • As an intricate part of the online marketplace team, this position will be responsible for working with the marketplace product team, fulfillment center, and accounting, to ensure the highest level of efficiency, which would require this person to be on-site collaborating 80% of the time.
  • Excellent written and verbal communication skills.
  • Must be highly proficient in Excel.
  • Highly organized multi-tasker.
  • Analytical thinker who can focus on details.
  • Must check accuracy of work
  • Work well under pressure and deadlines.
  • Strong financial aptitude.
  • Self-motivated.
EDUCATION: Bachelor's Degree preferred

EXPERIENCE: 2+ years of direct FBA experience required.

LANGUAGE SKILLS:
  • Ability to in English read, write and comprehend.
  • Ability to write correspondence and descriptive content.
  • Ability to effectively present information to customers, vendors and other employees of the organization.
MATHEMATICAL SKILLS:
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, decimals and percentages.

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