Customer Service Specialist

2 weeks ago


Fairfield, United States Coda Searchstaffing Full time

Contract work looking for an ASAP start

The ideal candidate will have high attention to detail and accuracy with strong time and workload management skills.

Responsibilities:

? Guarantee precise and timely order processing from quote confirmation to billing

? Guarantee to the customer a Premium Customer Experience, managing the customer touchpoints Frictionless delivery planning and management through the logistic portal: delivery date management, D&I job assignment & activity closing

? Free stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stock movement management

? Assure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippage

? Constantly update IT systems with all relevant information collected during customer service activities.

? Assure the proper management of Company Care Activities, providing adequate feedback to customers' inquiries

? Manage a post-delivery survey in order to assess customers' satisfaction, proactively acting to solve any issue with the customer

Requirements:

? 2-4 years relevant experience in Customer Service Fluent in English Customer Caring and Customer Orientation

? Knowledge of SAP advance SD module use

? Service business expertise Project Management Financial Skills and Cost Management Negotiation and solid communication skills

? Advance Analytical Skills Advanced MS Office use, especially advance excel us

by Jobble



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