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Customer Service Rep(09418)
2 months ago
Job Description Job Description Job Description ABOUT THE JOB This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the store and we need more great team members to accomplish this. We are looking for highly motivated applicants who rise to the occasion when business demands. A competitive nature is a must. We are searching for qualified customer service representatives with personality, people skills, and a desire to serve.We are very flexible with hours and can accommodate a schedule that requires only 1 shift per week or as many as 5-6 shifts per week. Both daytime and evening shifts are available. ADVANCEMENT Many of our team members began their careers as delivery drivers or customer service representatives and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager of Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza Being the best pizza delivery company in the world and every neighborhood requires exceptional team members working together. At Domino's Pizza, our people come firstJOB REQUIREMENTS You must be 16 years of age or olderGeneral job duties for all store team membersOperate all equipmentStock ingredients from delivery area to storage, work area, and walk-in coolerPrepare productReceive and process telephone ordersComplete any required paperworkClean equipment and facility dailyMaintain store equipmentTRAINING Orientation and training provided on the jobTraining will focus on:Taking ordersLabeling boxesMaking pizzasCOMMUNICATION SKILLS Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.ESSENTIAL FUNCTIONS/SKILLS Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)Must be able to make correct monetary changeVerbal, writing, and telephone skills to take and process ordersMotor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speedAbility to enter orders using a computer keyboard or touch screenAdditional InformationWORK CONDITIONS Exposure to:Varying and sometimes adverse weather conditions when removing trash and performing other outside tasksIn-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areasExtreme weather conditions including "" temperatures ranging from 0 degrees up to 110 degrees outsideRain, fog, sleet, snow, ice, wind, dust, and moreSudden changes in temperature in work area and while outsideFumes from food odorsExposure to cornmeal dustCramped quarters including walk-in coolerHot surfaces/tools from oven and hot plates up to 500 degrees or higherSharp edges and moving mechanical partsSENSING :Talking and listening on telephoneNear and mid-range vision for most in-store tasksDepth perceptionAbility to differentiate between hot and cold surfaces. TEMPERAMENTS :The ability to direct activitiesPerform repetitive tasksWork alone and with othersWork adequately under stressMeet strict quality control standardsWork well with othersSatisfy unhappy customersAnalyze and compile dataMake judgments and decisionsProblem SolvingPHYSICAL REQUIREMENTS StandingMost tasks are performed from a standing positionHeight of most work surfaces is between 36 and 48 inchesWalking/Jogging/RunningFor short distances or for short durationsSittingPaperwork is normally completed in an office at a desk or tableLiftingBulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truckDeliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'Cases are usually lifted from floor and stacked onto shelves up to 72" highCarryingLarge bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelvesTrays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per trayPushingTo move trays which are usually placed on dolliesA stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to pushClimbingTeam members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenanceStooping/BendingForward bending at the waist is necessary at the pizza assembly stationToe room is present, but workers are unable to flex their knees while standing at this stationDuration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the dayForward bending is also present at the front counter and when stocking ingredientsCrouching/SquattingPerformed occasionally to stock shelves and to clean low areasReachingReaching is performed continuously; up, down and forwardWorkers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelvesWorkers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishesWorkers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phonesHand TasksEye-hand coordination is essential. Use of hands is continuous during the dayFrequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wristsWorkers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutterFrequent and/or forceful pinching is required in the assembly of cardboard pizza boxesTeam Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxesTeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel
