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Turndown Attendant

3 months ago

Charleston, United States Dewberry Charleston Full time
Are you a highly motivated individual with refined professionalism and strong attention to detail? We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.

PRIMARY FUNCTION: Turndown Attendant

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Manager

SHIFT: 1 PM to 9 PM

ESSENTIAL FUNCTIONS:
  • Responsible for performing a wide range of tasks to ensure the cleanliness of guest rooms and common areas to enhance the hotel guest experience.
  • Execute flawless turndown service for in-house guests.
  • Clean and disinfect guest rooms.
  • Change soiled linens and make guest beds.
  • Follow procedures to ensure all standards are met when performing turndown service.
  • Monitor Housekeeping office and closet inventories.
  • Assist in ensuring all Housekeepers have the necessary items to successfully perform their functions.
  • Restock linens, toiletries, and other inroom amenities.
  • Ensure guest rooms meet all established cleanliness and appearance standards.
  • Remove trash from guest rooms and deposit in the appropriate receptacles.
  • Establish and communicate housekeeping policies and procedures.
  • Respond to guest requests and ensure issues are resolved.
  • Escalate guest service issues when appropriate.
  • Notify the Engineering/Maintenance team of damage or necessary repairs for guest room fixtures, furniture, or equipment.
  • Assist and support management with a variety of functions.
QUALIFICATIONS:
  • High School diploma/GED required.
  • Minimum of one year of hotel/hospitality experience.
  • Preferred to have at least one year of supervisory experience.
  • Ability to lift fifty pounds.
  • Ability to bend or stand for extended periods of time.
  • Ability to work overtime, evenings, overnights, weekends, and holidays.
  • Ability to operate hand tools and cleaning equipment.
  • Ability to perform all aspects of the Housekeeping division.
  • Superior attention to detail.
  • Dependable work ethic with a positive attitude.
BENEFITS OF JOINING THE DEWBERRY TEAM:
  • Competitive Pay
  • Advancement & Growth Opportunities
  • Full-Time and Part-Time Positions
  • Flexible Paid Time Off
  • 401K with Company Match
  • Education Reimbursement
  • Free Downtown Parking
  • Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates

Who We Are:

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry:

As a 2022 Cond Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston's century architectural splendor. The hotel is the result of owner John Dewberry's vision of "Southern Reimagined," which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.