Level 2 Support@Onsite Day 1: Minneapolis, MN

3 weeks ago

Minneapolis, United States Diverse Lynx Full time
  • Onsite Day 1: Minneapolis, MN (Hybrid - 3 days weekly in office)*
  • Job Title: Level 2 Support
  • # of Positions: 1
  • Length of Assignment: 1 year
  • Job Summary:
  • Will be responsible for supporting hardware/software technologies environment by proactively monitoring and quickly responding to hardware/software/network incidents for one of more technologies within the technical area of expertise.
  • Frequently collaborate with vendor/contractor partners to develop and implement detailed design, configuration to resolve issues/incidents while remaining focused on security, up-time and performance.
  • This role will also be responsible for maintaining and improving the reliability, performance and uptime of applications and services not just in the short-term, but with a focus on scalability and long-term use responsibilities.
  • Drive and champion the Change & Incident Management.
  • Participation in bridges(p1/P2) and also working on communications for stake holders
  • Proactively monitor and troubleshoot platform/system operational issues.
  • Expertise with monitoring or log aggregation tools (Sumo, Glassbox, Dynatrace, Adobe Analytics, Grafana etc)
  • Develop automated alerting.
  • Develop and improve operational practices, procedures.
  • Experience: 6-7 years in L2 role
  • Required Skills: ITIL process, L2 support, Spring Boot, Microservices, Core Java, Monitoring tools (sumologic, grafana, kibana etc), Linux, Postman, JavaScript, CSS, HTML
  • Nice to have skills: Banking/Financial domain experience
  • Roles & Responsibilities:
  • Reporting key reliability metrics.
  • Collaborate with Development and QA to launch new features and services.
  • Participate in infrastructure capacity planning.
  • Build and scale the technology infrastructure to meet rapidly increasing demand.
  • Automate deployment, monitoring, management and incident response.
  • Manage cross-functional requirements working with various company stakeholders.
  • *Must be COVID-19 vaccinated*


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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