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Customer Care Representative

2 months ago

Indianapolis, United States Compunnel Full time

Role : Process Executive

Rates- $17/hr. on W2

Minimum Education required- HSD

Shift Timings:- 7 AM EST to 3:30 PM EST

Work Location: Indianapolis, IN 46241 (Candidate need to work onsite from day one )

Purpose of role:
Executes Transactions as per prescribed timelines and follows all predefined procedures with the objective to meet SLA targets for the specific process within guidelines, policies and norms of Infosys

Education:
Graduate

Minimum Experience
2 + years

Working experience on Excel
SLA Compliance
Process Compliance
Customer Interaction
Customer Service, soft skills
Flair to customer support/ customer care Knowledge management Basic troubleshooting skills Knowledge on operating systems Basic computer tools/ application of knowledge Basic knowledge on printers, PCs, Laptops, etc.