Renewal Specialist

Creating relationships with existing customers over the phone/email. Maintaining and growing strong relationships with current customers. Follow through with the sales and renewal process with customers by phone, email. Communicating with all renewal customers during budget reviews to manage renewal status. Cultivating relationships with renewal customers to ensure renewal is forthcoming. Assisting Account Representatives in the strategy and promotion of additional product (upselling). Providing customers with sales quotes and online demonstrations of our products. Effectively understanding customer needs, solving problems, negotiating, and developing solutions to meet customer needs. Using a contact management system to plan and complete sales activities, create quotes, develop a pipeline, and move opportunities through the renewal process to close. Requirements & Skills: Excellent written and verbal communication skills with an ability to communicate across the organization and externally with customers. Strong organizational skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment. Ability to collaborate with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships. Proven analytical and problem resolution skills. Flexibility and ability to prioritize in meeting multiple goals. Adhere to internal controls, best practices, and efficiencies. Self-motivated and self-sufficient. Proficient with Microsoft Office and Salesforce. Ability (up to 10%) travel for quarterly company sales meetings. Education: Position requires a bachelor’s degree and any sales or marketing experience. Experience of social leadership or intra college leadership will be a plus point. Preferred Degree: Any graduate or postgraduate. Other Skills and Qualifications: Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office. #J-18808-Ljbffr