Barista

1 month ago

New Orleans, United States French Truck Coffee Full time

Our Baristas function as the direct line to our customers. They are tasked with providing excellent customer service and maintaining a working knowledge of the products we offer. They take customer orders and prepare various items from coffee to tea and pastries as well. Our Baristas work as a team at each location striving to deliver the excellent quality and experience our customers expect from us.

Essential Job Functions

  • Greets every customer and exhibits customer first attitude, exuding the 5 Steps of Customer Service
  • Maintains punctual attendance
  • Follows all recipes and standards - drink builds, cleanliness, workflow and customer service
  • Properly operates all brew equipment
  • Processes and completes customer's orders in timely friendly manner
  • Understands various barista responsibilities - floater, register, bar, etc.
  • Responsible for overall general tidiness of shop / cafe - including service bar, dining room, bathrooms, dish area, storage areas
  • Complete deep cleaning tasks as outline in checklists from management team
  • Maintains stocking of items as needed
  • Inform leadership team of any maintenance issues in a timely manner
  • Properly handle any guest issues or complaints as outlined in the training materials and by leadership team
Competencies
  • Teamwork
  • Customer Service
  • Responsibility
  • Adaptability
  • Effective Communication
  • Integrity
  • Result Orientation
  • Problem Solving
  • Critical Thinking
Requirements

Education/Experience Requirements
  • High school diploma or GED preferred
  • Previous barista experience preferred but not required
Skills/Qualifications
  • Excellent verbal communication skills
  • Excellent interpersonal skills
  • Meet all customer service expectations and standards in interactions with customers and fellow team members
  • Must possess a strong commitment to safety, quality, and continuous improvement with a hands-on, cooperative approach in a team environment
  • Strong organizational skills and accountability in completing all tasks in a thorough, accurate and timely manner
Working Conditions & Physical Demands
  • Able to lift up to 50 pounds
  • Able to stand for prolonged periods of time frequently
  • Mix of standard office, manufacturing, and retail store environments

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between French Truck Coffee and any of its employees.

EEO Statement

French Truck Coffee is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability protected veteran status or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.

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