Customer Service Representative

1 week ago

Hackettstown, United States Astrodyne TDI Full time

At Astrodyne TDI, we're more than just a global leader in innovative power solutions; we're a team dedicated to making a real difference. We're currently on the lookout for a Customer Service Representative who is ready to elevate our customer experience to new heights. If you're passionate about providing exceptional support and thrive in a dynamic, collaborative environment, you might just be the person we're searching for.

Position Summary:

As a Customer Service Representative at Astrodyne TDI, you'll be the backbone of our sales support and account management services. Your role will be crucial in maintaining stellar communication between our customers and internal teams-including Sales, Marketing, Engineering, Operations, and Finance. With your help, we'll not only meet but exceed our customer expectations, keeping our operations running smoothly and efficiently.

Your Impact:

  • Serve as the primary contact for our customers, addressing inquiries related to purchase orders, forecasts, expedite requests, change orders, and service returns with professionalism and efficiency.
  • Be the voice of the customer within Astrodyne TDI, advocating for their needs and ensuring their satisfaction with every interaction.
  • Process a wide range of transactions, including RMA, credit and debit memos, and cancellation requests, demonstrating your attention to detail and commitment to our customers.
  • Maintain the integrity of our Master Data, ensuring all customer information is accurate and up-to-date.
  • Generate standard product quotes and process purchase orders received through various channels, ensuring seamless order execution.
  • Play a key role in maintaining optimum performance and efficiency for each shipment, monitoring customer backlog with a keen eye.
Who You Are:
  • A holder of a Bachelor's Degree, preferably in Business Administration, with 0 - 3 years of experience in a similar role.
  • A problem-solver with excellent analytical skills, capable of evaluating and addressing complex scenarios.
  • Fluent in English, with outstanding written, verbal, and comprehension skills.
  • Proficient in Microsoft Excel, Word, and ideally, familiar with Database, ERP, and CRM tools.
  • A team player who can influence and drive other organizations towards a common goal of delighting the customer.

Why Astrodyne TDI?

Joining Astrodyne TDI means being part of a supportive, innovative team that's committed to excellence. Here, your work makes an impact every day. We believe in fostering a culture of growth, offering opportunities for professional development and career advancement. If you're looking for a place where you can grow, make a difference, and be part of a global team, Astrodyne TDI is the place for you.

Ready to power up your career? Apply now to become a Customer Service Representative at Astrodyne TDI and be part of our mission to deliver power solutions that make a real difference in the world.

AAP/EEO Statement

Astrodyne TDI is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, disability, military status, genetic information, or any other legally protected status.

NOTICE TO THIRD PARTY AGENCIES:

Please note that Astrodyne TDI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Astrodyne TDI will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Astrodyne TDI explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Astrodyne TDI.

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